Nextcloud Can't Integration with OnlyOffice

[egirizaki]

hi,

I have installed Nextcloud and Onlyoffice, both on separate servers. Nextcloud version is Nextcloud 30.0.1, Onlyoffice Connector version is 9.4.0.

Onlyoffice uses a manual installation method not using a docket.

When I want to integrate Nextcloud with Onlyoffice an error appears “Error when trying to connect (Error occurred in the document service: Error while downloading the document file to be converted.) (version 8.2.0.143)”

In the onlyoffice log the following error appears ”[2024-10-22T13:51:56.259] [ERROR] [localhost] [check_922743533] [userId] nodeJS - error downloadFile:url=https://mynexcloud.domain.com/index.php/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.vgRuc5e-a2hTt8OhsAaQlPcLVQu63DP49d0gID815Xw;attempt=3;code:null;connect:null Error: Error response: statusCode:403; headers:{"date":"Tue, 22 Oct 2024 06:48:14 GMT","server":"Apache/2.4.52 (Ubuntu)","referrer-policy":"no-referrer","x-content-type-options":"nosniff","x-frame-options":"SAMEORIGIN","x-permitted-cross-domain-policies":"none","x-xss-protection":"1; mode=block","x-request-id":"jHJQjUqbPxkr31g0NfyJ","cache-control":"no-cache, no-store, must-revalidate","content-security-policy":"default-src 'none';base-uri 'none';manifest-src 'self';frame-ancestors 'none'","feature-policy":"autoplay 'none';camera 'none';fullscreen 'none';geolocation 'none';microphone 'none';payment 'none'","x-robots-tag":"noindex, nofollow","set-cookie":["oc_sessionPassphrase=O3LoJ0DG73DLKsvOxCJiWoquGPjp5qwvjbxPPDNts6vZ4Dxf%2FVwboK%2FwAHYKDqUse7rW5de%2F7MPiGTfI54QNfAu0A3XsUfXq4wfzqvvL9T53%2BzzNKJA68N8rcMheCN2S; path=/; secure; HttpOnly; SameSite=Lax","__Host-nc_sameSiteCookielax=true; path=/; httponly;secure; expires=Fri, 31-Dec-2100 23:59:59 GMT; SameSite=lax","__Host-nc_sameSiteCookiestrict=true; path=/; httponly;secure; expires=Fri, 31-Dec-2100 23:59:59 GMT; SameSite=strict","ochrsv6ohrf2=fjddt0s3qv9a4hg7m4n62mfgcq; path=/; secure; HttpOnly; SameSite=Lax"],"access-control-allow-origin":"https://mynexcloud.domain.com","access-control-allow-methods":"POST, GET, OPTIONS, DELETE","access-control-allow-headers":"Authorization,Content-Type","access-control-allow-credentials":"true","keep-alive":"timeout=5, max=100","connection":"Keep-Alive","transfer-encoding":"chunked","content-type":"application/json; charset=utf-8"};

I hope that someone can help me here.

Thank you!

[SergeyKorneyev]

Hello,
You could try the following:

1. Disable JWT for Docs by setting the three parameters from the services.CoAuthoring.token.enable section to "false": https://helpcenter.onlyoffice.com/installation/docs-configure-jwt.aspx
2. Delete the secret key from the connector's settings in Nextcloud and save the settings
3. Check if the integration works with this configuration. If everything seems fine, enable JWT again but change the header in services.CoAuthoring.token.inbox.header and services.CoAuthoring.token.outbox.header from "Authorization" to a custom one (for example, "AuthorizationJwt"). Specify the secret key and the modified header into the connector settings and save them. The header field can be found in the Advanced server settings section.

[egirizaki]

Hi @SergeyKorneyev ,

Thank you for your reply.

With disable JWT my nextcloud and onlyoffice can connected right now. But, when i enable the JWT again with new header in services.CoAuthoring.token.inbox.header and services.CoAuthoring.token.outbox.header nextcloud and onlyoffice cannot connect.

This is my configuration:
"token": { "enable": { "request": { "inbox": false, "outbox": false }, "browser": false }, "inbox": { "header": "AuthorizationJwt" }, "outbox": { "header": "AuthorizationJwt" } },

Is there wrong configuration?

[SergeyKorneyev]

This is my configuration:
"token": { "enable": { "request": { "inbox": false, "outbox": false }, "browser": false }, "inbox": { "header": "AuthorizationJwt" }, "outbox": { "header": "AuthorizationJwt" } },

JWT is disabled in this particular config. In order to enable it, you need to change the value of all three parameters from "false" to "true" and restart the Document Server services with systemctl restart ds-*

[egirizaki]

Sorry @SergeyKorneyev i copy the wrong configuration. I have changed those configuration like this :

"token": { "enable": { "request": { "inbox": false, "outbox": false }, "browser": false }, "inbox": { "header": "AuthorizationJwt" }, "outbox": { "header": "AuthorizationJwt" } },

After that, i restart all services ds with the systemctl restart ds-* but the error still exist.