diff --git a/helpdesk_partner_team_category/README.rst b/helpdesk_partner_team_category/README.rst new file mode 100644 index 0000000000..553b07bfa5 --- /dev/null +++ b/helpdesk_partner_team_category/README.rst @@ -0,0 +1,94 @@ +============================== +Helpdesk Partner Team Category +============================== + +.. + !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! + !! This file is generated by oca-gen-addon-readme !! + !! changes will be overwritten. !! + !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! + !! source digest: sha256:459bf4f496a3da407f8a5ba7aba3eac88c6ac7647013474afe51e2b85521bea3 + !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! + +.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png + :target: https://odoo-community.org/page/development-status + :alt: Beta +.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png + :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html + :alt: License: AGPL-3 +.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github + :target: https://github.com/OCA/helpdesk/tree/16.0/helpdesk_partner_team_category + :alt: OCA/helpdesk +.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png + :target: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_partner_team_category + :alt: Translate me on Weblate +.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png + :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=16.0 + :alt: Try me on Runboat + +|badge1| |badge2| |badge3| |badge4| |badge5| + +This module allows you to restrict tems and categories for each +coustumer. + +**Table of contents** + +.. contents:: + :local: + +Usage +===== + +Go to the partner and select the teams and categories for which can open +ticket + +Bug Tracker +=========== + +Bugs are tracked on `GitHub Issues `_. +In case of trouble, please check there if your issue has already been reported. +If you spotted it first, help us to smash it by providing a detailed and welcomed +`feedback `_. + +Do not contact contributors directly about support or help with technical issues. + +Credits +======= + +Authors +------- + +* Lansana Barry Sow +* APSL-Nagarro + +Contributors +------------ + +[APSL-Nagarro](https://apsl.tech): + +- Lansana Barry Sow + +Maintainers +----------- + +This module is maintained by the OCA. + +.. image:: https://odoo-community.org/logo.png + :alt: Odoo Community Association + :target: https://odoo-community.org + +OCA, or the Odoo Community Association, is a nonprofit organization whose +mission is to support the collaborative development of Odoo features and +promote its widespread use. + +.. |maintainer-lbarry-apsl| image:: https://github.com/lbarry-apsl.png?size=40px + :target: https://github.com/lbarry-apsl + :alt: lbarry-apsl + +Current `maintainer `__: + +|maintainer-lbarry-apsl| + +This module is part of the `OCA/helpdesk `_ project on GitHub. + +You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute. diff --git a/helpdesk_partner_team_category/__init__.py b/helpdesk_partner_team_category/__init__.py new file mode 100644 index 0000000000..91c5580fed --- /dev/null +++ b/helpdesk_partner_team_category/__init__.py @@ -0,0 +1,2 @@ +from . import controllers +from . import models diff --git a/helpdesk_partner_team_category/__manifest__.py b/helpdesk_partner_team_category/__manifest__.py new file mode 100644 index 0000000000..06a1fcafd6 --- /dev/null +++ b/helpdesk_partner_team_category/__manifest__.py @@ -0,0 +1,19 @@ +# Copyright 2025 Lansana Barry Sow(APSL-Nagarro) +# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl). +{ + "name": "Helpdesk Partner Team Category", + "version": "16.0.1.0.0", + "category": "Helpdesk", + "website": "https://github.com/OCA/helpdesk", + "author": "Lansana Barry Sow, APSL-Nagarro, Odoo Community Association (OCA)", + "maintainers": ["lbarry-apsl"], + "license": "AGPL-3", + "application": False, + "installable": True, + "depends": [ + "helpdesk_mgmt", + ], + "data": [ + "views/res_partner.xml", + ], +} diff --git a/helpdesk_partner_team_category/controllers/__init__.py b/helpdesk_partner_team_category/controllers/__init__.py new file mode 100644 index 0000000000..12a7e529b6 --- /dev/null +++ b/helpdesk_partner_team_category/controllers/__init__.py @@ -0,0 +1 @@ +from . import main diff --git a/helpdesk_partner_team_category/controllers/main.py b/helpdesk_partner_team_category/controllers/main.py new file mode 100644 index 0000000000..0f28953ddc --- /dev/null +++ b/helpdesk_partner_team_category/controllers/main.py @@ -0,0 +1,54 @@ +import logging + +import odoo.http as http +from odoo.http import request + +from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController + +_logger = logging.getLogger(__name__) + + +class HelpdeskPartnerTeamCategoryController(HelpdeskTicketController): + def _get_teams(self): + if http.request.env.user.company_id.helpdesk_mgmt_portal_select_team: + return ( + http.request.env.user.partner_id.helpdesk_team_ids + if http.request.env.user.partner_id.helpdesk_team_ids + else http.request.env["helpdesk.ticket.team"] + .sudo() + .search([("active", "=", True), ("show_in_portal", "=", True)]) + ) + else: + return False + + def _get_category(self): + return ( + http.request.env.user.partner_id.helpdesk_category_ids + if http.request.env.user.partner_id.helpdesk_category_ids + else http.request.env["helpdesk.ticket.category"].search( + [("active", "=", True)] + ) + ) + + @http.route("/new/ticket", type="http", auth="user", website=True) + def create_new_ticket(self, **kw): + session_info = http.request.env["ir.http"].session_info() + email = http.request.env.user.email + name = http.request.env.user.name + company = request.env.company + return http.request.render( + "helpdesk_mgmt.portal_create_ticket", + { + "categories": self._get_category(), + "teams": self._get_teams(), + "email": email, + "name": name, + "ticket_team_id_required": ( + company.helpdesk_mgmt_portal_team_id_required + ), + "ticket_category_id_required": ( + company.helpdesk_mgmt_portal_category_id_required + ), + "max_upload_size": session_info["max_file_upload_size"], + }, + ) diff --git a/helpdesk_partner_team_category/models/__init__.py b/helpdesk_partner_team_category/models/__init__.py new file mode 100644 index 0000000000..63fb3e3ffa --- /dev/null +++ b/helpdesk_partner_team_category/models/__init__.py @@ -0,0 +1,3 @@ +from . import helpdesk_ticket_category +from . import helpdesk_ticket_team +from . import res_partner diff --git a/helpdesk_partner_team_category/models/helpdesk_ticket_category.py b/helpdesk_partner_team_category/models/helpdesk_ticket_category.py new file mode 100644 index 0000000000..71cf66c60f --- /dev/null +++ b/helpdesk_partner_team_category/models/helpdesk_ticket_category.py @@ -0,0 +1,9 @@ +from odoo import fields, models + + +class HelpdeskTicketCategory(models.Model): + _inherit = "helpdesk.ticket.category" + + helpdesk_category_partner_ids = fields.Many2many( + "res.partner", "helpdesk_category_ids", string="Partners" + ) diff --git a/helpdesk_partner_team_category/models/helpdesk_ticket_team.py b/helpdesk_partner_team_category/models/helpdesk_ticket_team.py new file mode 100644 index 0000000000..435ad67e89 --- /dev/null +++ b/helpdesk_partner_team_category/models/helpdesk_ticket_team.py @@ -0,0 +1,9 @@ +from odoo import fields, models + + +class HelpdeskTicketTeam(models.Model): + _inherit = "helpdesk.ticket.team" + + helpdesk_partner_ids = fields.Many2many( + "res.partner", "helpdesk_team_ids", string="Partners" + ) diff --git a/helpdesk_partner_team_category/models/res_partner.py b/helpdesk_partner_team_category/models/res_partner.py new file mode 100644 index 0000000000..912b48a8ba --- /dev/null +++ b/helpdesk_partner_team_category/models/res_partner.py @@ -0,0 +1,18 @@ +from odoo import fields, models + + +class ResPartner(models.Model): + _inherit = "res.partner" + + helpdesk_team_ids = fields.Many2many( + "helpdesk.ticket.team", + "helpdesk_partner_ids", + string="Available teams", + required=True, + ) + + helpdesk_category_ids = fields.Many2many( + "helpdesk.ticket.category", + "helpdesk_category_partner_ids", + string="Available category", + ) diff --git a/helpdesk_partner_team_category/readme/CONTRIBUTORS.md b/helpdesk_partner_team_category/readme/CONTRIBUTORS.md new file mode 100644 index 0000000000..6331254021 --- /dev/null +++ b/helpdesk_partner_team_category/readme/CONTRIBUTORS.md @@ -0,0 +1,2 @@ +\[APSL-Nagarro\](): + - Lansana Barry Sow \<\> \ No newline at end of file diff --git a/helpdesk_partner_team_category/readme/DESCRIPTION.md b/helpdesk_partner_team_category/readme/DESCRIPTION.md new file mode 100644 index 0000000000..27bc2a89a9 --- /dev/null +++ b/helpdesk_partner_team_category/readme/DESCRIPTION.md @@ -0,0 +1 @@ +This module allows you to restrict tems and categories for each coustumer. diff --git a/helpdesk_partner_team_category/readme/USAGE.md b/helpdesk_partner_team_category/readme/USAGE.md new file mode 100644 index 0000000000..115cfe3a77 --- /dev/null +++ b/helpdesk_partner_team_category/readme/USAGE.md @@ -0,0 +1 @@ +Go to the partner and select the teams and categories for which can open ticket diff --git a/helpdesk_partner_team_category/static/description/icon.png b/helpdesk_partner_team_category/static/description/icon.png new file mode 100644 index 0000000000..3a0328b516 Binary files /dev/null and b/helpdesk_partner_team_category/static/description/icon.png differ diff --git a/helpdesk_partner_team_category/static/description/icon.svg b/helpdesk_partner_team_category/static/description/icon.svg new file mode 100644 index 0000000000..a7a26d0932 --- /dev/null +++ b/helpdesk_partner_team_category/static/description/icon.svg @@ -0,0 +1,79 @@ + + + + + + + + image/svg+xml + + + + + + + + + + + diff --git a/helpdesk_partner_team_category/static/description/index.html b/helpdesk_partner_team_category/static/description/index.html new file mode 100644 index 0000000000..980cc6c65a --- /dev/null +++ b/helpdesk_partner_team_category/static/description/index.html @@ -0,0 +1,434 @@ + + + + + +Helpdesk Partner Team Category + + + +
+

Helpdesk Partner Team Category

+ + +

Beta License: AGPL-3 OCA/helpdesk Translate me on Weblate Try me on Runboat

+

This module allows you to restrict tems and categories for each +coustumer.

+

Table of contents

+ +
+

Usage

+

Go to the partner and select the teams and categories for which can open +ticket

+
+
+

Bug Tracker

+

Bugs are tracked on GitHub Issues. +In case of trouble, please check there if your issue has already been reported. +If you spotted it first, help us to smash it by providing a detailed and welcomed +feedback.

+

Do not contact contributors directly about support or help with technical issues.

+
+
+

Credits

+
+

Authors

+
    +
  • Lansana Barry Sow
    • +
  • APSL-Nagarro
    • +
+
+
+

Contributors

+

[APSL-Nagarro](https://apsl.tech):

+ +
+
+

Maintainers

+

This module is maintained by the OCA.

+ +Odoo Community Association + +

OCA, or the Odoo Community Association, is a nonprofit organization whose +mission is to support the collaborative development of Odoo features and +promote its widespread use.

+

Current maintainer:

+

lbarry-apsl

+

This module is part of the OCA/helpdesk project on GitHub.

+

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

+
+
+
+ + diff --git a/helpdesk_partner_team_category/views/res_partner.xml b/helpdesk_partner_team_category/views/res_partner.xml new file mode 100644 index 0000000000..ef2e6218e9 --- /dev/null +++ b/helpdesk_partner_team_category/views/res_partner.xml @@ -0,0 +1,14 @@ + + + + helpdesk.partner.view.form + res.partner + + + + + + + + + diff --git a/setup/helpdesk_partner_team_category/odoo/addons/helpdesk_partner_team_category b/setup/helpdesk_partner_team_category/odoo/addons/helpdesk_partner_team_category new file mode 120000 index 0000000000..120e3a1a87 --- /dev/null +++ b/setup/helpdesk_partner_team_category/odoo/addons/helpdesk_partner_team_category @@ -0,0 +1 @@ +../../../../helpdesk_partner_team_category \ No newline at end of file diff --git a/setup/helpdesk_partner_team_category/setup.py b/setup/helpdesk_partner_team_category/setup.py new file mode 100644 index 0000000000..28c57bb640 --- /dev/null +++ b/setup/helpdesk_partner_team_category/setup.py @@ -0,0 +1,6 @@ +import setuptools + +setuptools.setup( + setup_requires=['setuptools-odoo'], + odoo_addon=True, +)