diff --git a/helpdesk_mgmt_sla/README.rst b/helpdesk_mgmt_sla/README.rst
new file mode 100644
index 0000000000..8c8d555a10
--- /dev/null
+++ b/helpdesk_mgmt_sla/README.rst
@@ -0,0 +1,101 @@
+===================
+Helpdesk Ticket SLA
+===================
+
+.. 
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! source digest: sha256:116a87d45869f7b5ab9828c9e900cc42006af21ca37b381f0194bfeee58ac20f
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+    :target: https://odoo-community.org/page/development-status
+    :alt: Beta
+.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github
+    :target: https://github.com/OCA/helpdesk/tree/16.0/helpdesk_mgmt_sla
+    :alt: OCA/helpdesk
+.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
+    :target: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt_sla
+    :alt: Translate me on Weblate
+.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
+    :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=16.0
+    :alt: Try me on Runboat
+
+|badge1| |badge2| |badge3| |badge4| |badge5|
+
+This module adds SLA funcionality in Helpdesk module.
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+Configuration
+=============
+
+To configure this module, you need to:
+
+#. Allow SLA for a Helpdesk's Team
+#. Set a resource calendar
+
+Allow SLA
+~~~~~~~~~~~~~~~
+
+#. Go to Helpdesk > Configuration > SLA.
+#. Edit or create a new SLA.
+#. Check Allow SLA option to allow SLA for that team.
+#. Select a days or hours for that SLA.
+
+Usage
+=====
+
+#. Go to *Helpdesk* or *Helpdesk > Dashboard* to see the tickets dashboard.
+#. In the Kanban view, you can see datetime in two colors: Green and Red. If is green, SLA is ok, if is red, SLA is wrong.
+
+Bug Tracker
+===========
+
+Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt_sla%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+
+Do not contact contributors directly about support or help with technical issues.
+
+Credits
+=======
+
+Authors
+~~~~~~~
+
+* GARCO Consulting
+
+Contributors
+~~~~~~~~~~~~
+
+* `GARCO Consulting <https://www.garcoconsulting.es>`_:
+
+  * Héctor Garrido
+  * Bojan Anchev <bojan.anchev@camptocamp.com>
+
+Maintainers
+~~~~~~~~~~~
+
+This module is maintained by the OCA.
+
+.. image:: https://odoo-community.org/logo.png
+   :alt: Odoo Community Association
+   :target: https://odoo-community.org
+
+OCA, or the Odoo Community Association, is a nonprofit organization whose
+mission is to support the collaborative development of Odoo features and
+promote its widespread use.
+
+This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/16.0/helpdesk_mgmt_sla>`_ project on GitHub.
+
+You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
diff --git a/helpdesk_mgmt_sla/__init__.py b/helpdesk_mgmt_sla/__init__.py
new file mode 100644
index 0000000000..0650744f6b
--- /dev/null
+++ b/helpdesk_mgmt_sla/__init__.py
@@ -0,0 +1 @@
+from . import models
diff --git a/helpdesk_mgmt_sla/__manifest__.py b/helpdesk_mgmt_sla/__manifest__.py
new file mode 100644
index 0000000000..12e3db3cb8
--- /dev/null
+++ b/helpdesk_mgmt_sla/__manifest__.py
@@ -0,0 +1,20 @@
+#    Copyright (C) 2020 GARCO Consulting <www.garcoconsulting.es>
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+{
+    "name": "Helpdesk Ticket SLA",
+    "summary": "Add SLA to the tickets for Helpdesk Management.",
+    "author": "GARCO Consulting, Odoo Community Association (OCA)",
+    "website": "https://github.com/OCA/helpdesk",
+    "license": "AGPL-3",
+    "category": "After-Sales",
+    "version": "16.0.1.0.0",
+    "depends": ["base", "helpdesk_mgmt", "resource"],
+    "data": [
+        "data/helpdesk_sla_cron.xml",
+        "security/ir.model.access.csv",
+        "views/helpdesk_sla_views.xml",
+        "views/helpdesk_ticket_views.xml",
+        "views/helpdesk_ticket_team_views.xml",
+    ],
+    "demo": ["demo/helpdesk_mgmt_sla_demo.xml"],
+}
diff --git a/helpdesk_mgmt_sla/data/helpdesk_sla_cron.xml b/helpdesk_mgmt_sla/data/helpdesk_sla_cron.xml
new file mode 100644
index 0000000000..6ed91121c9
--- /dev/null
+++ b/helpdesk_mgmt_sla/data/helpdesk_sla_cron.xml
@@ -0,0 +1,14 @@
+<?xml version="1.0" encoding='UTF-8' ?>
+<odoo noupdate="1">
+    <record model="ir.cron" id="contract_cron_alert">
+        <field name="name">Generate Helpdesk SLA alerts from cron</field>
+        <field name="model_id" ref="model_helpdesk_sla" />
+        <field name="state">code</field>
+        <field name="code">model.check_sla()</field>
+        <field name="user_id" ref="base.user_root" />
+        <field name="interval_number">5</field>
+        <field name="interval_type">minutes</field>
+        <field name="numbercall">-1</field>
+        <field eval="False" name="doall" />
+    </record>
+</odoo>
diff --git a/helpdesk_mgmt_sla/demo/helpdesk_mgmt_sla_demo.xml b/helpdesk_mgmt_sla/demo/helpdesk_mgmt_sla_demo.xml
new file mode 100644
index 0000000000..73e45a267c
--- /dev/null
+++ b/helpdesk_mgmt_sla/demo/helpdesk_mgmt_sla_demo.xml
@@ -0,0 +1,14 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo noupdate="0">
+        <record id="helpdesk_mgmt.helpdesk_team_2" model="helpdesk.ticket.team">
+            <field name="use_sla" eval="True" />
+        </record>
+        <record id="sla_1" model="helpdesk.sla">
+            <field name="name">General SLA</field>
+            <field
+            name="team_ids"
+            eval="[(6,0,[ref('helpdesk_mgmt.helpdesk_team_2')])]"
+        />
+            <field name="hours">2</field>
+        </record>
+</odoo>
diff --git a/helpdesk_mgmt_sla/i18n/es.po b/helpdesk_mgmt_sla/i18n/es.po
new file mode 100644
index 0000000000..8fe23c3a0c
--- /dev/null
+++ b/helpdesk_mgmt_sla/i18n/es.po
@@ -0,0 +1,417 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_sla
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 13.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2020-08-26 16:24+0000\n"
+"PO-Revision-Date: 2024-01-09 19:34+0000\n"
+"Last-Translator: Ivorra78 <informatica@totmaterial.es>\n"
+"Language-Team: \n"
+"Language: es\n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: nplurals=2; plural=n != 1;\n"
+"X-Generator: Weblate 4.17\n"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_needaction
+msgid "Action Needed"
+msgstr "Acción Necesaria"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__active
+msgid "Active"
+msgstr "Activo"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_ids
+msgid "Activities"
+msgstr "Actividades"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_exception_decoration
+msgid "Activity Exception Decoration"
+msgstr "Decoración de Actividad de Excepción"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_state
+msgid "Activity State"
+msgstr "Estado de la Actividad"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_type_icon
+msgid "Activity Type Icon"
+msgstr "Icono Tipo de Actividad"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "Apply on"
+msgstr "Aplicar sobre"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "Archive"
+msgstr "Archivo"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.view_helpdesk_sla_search
+msgid "Archived"
+msgstr "Archivado"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_attachment_count
+msgid "Attachment Count"
+msgstr "Conteo de Adjuntos"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__category_ids
+msgid "Categories"
+msgstr "Categorías"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__create_uid
+msgid "Created by"
+msgstr "Creado por"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__create_date
+msgid "Created on"
+msgstr "Creado en"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__days
+msgid "Days"
+msgstr "Días"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "Description"
+msgstr "Descripción"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "Description of the policy..."
+msgstr "Descripción de la política..."
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__display_name
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket__display_name
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket_team__display_name
+msgid "Display Name"
+msgstr "Nombre"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__domain
+msgid "Filter"
+msgstr "Filtro"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_follower_ids
+msgid "Followers"
+msgstr "Seguidores/as"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_channel_ids
+msgid "Followers (Channels)"
+msgstr "Seguidores/as (Canales)"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_partner_ids
+msgid "Followers (Partners)"
+msgstr "Seguidores/as (Socios)"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__activity_type_icon
+msgid "Font awesome icon e.g. fa-tasks"
+msgstr "Fuente iconos sorprendentes , por ejemplo fa-tasks"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.actions.server,name:helpdesk_mgmt_sla.contract_cron_alert_ir_actions_server
+#: model:ir.cron,cron_name:helpdesk_mgmt_sla.contract_cron_alert
+#: model:ir.cron,name:helpdesk_mgmt_sla.contract_cron_alert
+msgid "Generate Helpdesk SLA alerts from cron"
+msgstr "Generación de SLA desde cron"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.actions.act_window,name:helpdesk_mgmt_sla.action_helpdesk_sla_tree
+#: model:ir.model,name:helpdesk_mgmt_sla.model_helpdesk_sla
+msgid "Helpdesk SLA"
+msgstr "SLA del Servicio de asistencia"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.view_helpdesk_sla_search
+msgid "Helpdesk SLA Search"
+msgstr "Búsqueda de servicios de asistencia SLA"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model,name:helpdesk_mgmt_sla.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr "Ticket Helpdesk"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model,name:helpdesk_mgmt_sla.model_helpdesk_ticket_team
+msgid "Helpdesk Ticket Team"
+msgstr "Equipo de ticket Helpdesk"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__hours
+msgid "Hours"
+msgstr "Horas"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket_team__id
+msgid "ID"
+msgstr "ID"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_exception_icon
+msgid "Icon"
+msgstr "Icono"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__activity_exception_icon
+msgid "Icon to indicate an exception activity."
+msgstr "Icono para indicar la excepción de la actividad."
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__message_needaction
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__message_unread
+msgid "If checked, new messages require your attention."
+msgstr "Si está marcada, nuevos mensajes requieren su atención."
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__message_has_error
+msgid "If checked, some messages have a delivery error."
+msgstr "Si está marcada, algunos mensajes tienen un error de entrega."
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_is_follower
+msgid "Is Follower"
+msgstr "es Seguidor/a"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket_team____last_update
+msgid "Last Modified on"
+msgstr "Última modificación en"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__write_uid
+msgid "Last Updated by"
+msgstr "Última actualización por"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__write_date
+msgid "Last Updated on"
+msgstr "Última actualización en"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_main_attachment_id
+msgid "Main Attachment"
+msgstr "Archivo Adjunto Principal"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_has_error
+msgid "Message Delivery error"
+msgstr "Error en Entrega de Mensaje"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_ids
+msgid "Messages"
+msgstr "Mensajes"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__my_activity_date_deadline
+msgid "My Activity Deadline"
+msgstr "Fecha Límite de Mi Actividad"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__name
+msgid "Name"
+msgstr "Nombre"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_date_deadline
+msgid "Next Activity Deadline"
+msgstr "Fecha límite de la Siguiente Actividad"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_summary
+msgid "Next Activity Summary"
+msgstr "Resumen de Próxima Actividad"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_type_id
+msgid "Next Activity Type"
+msgstr "Tipo de la Siguiente Actividad"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__note
+msgid "Note"
+msgstr "Nota"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_needaction_counter
+msgid "Number of Actions"
+msgstr "Número de Acciones"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_has_error_counter
+msgid "Number of errors"
+msgstr "Número de Errores"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__message_needaction_counter
+msgid "Number of messages which requires an action"
+msgstr "Número de mensajes que requieren un acción"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__message_has_error_counter
+msgid "Number of messages with delivery error"
+msgstr "Número de mensajes con error de entrega"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__message_unread_counter
+msgid "Number of unread messages"
+msgstr "Número de mensajes sin leer"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "Reach In"
+msgstr "Alcanzar en"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_user_id
+msgid "Responsible User"
+msgstr "Usuario Responsable"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "Restore"
+msgstr "Reestablecer"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.ui.menu,name:helpdesk_mgmt_sla.helpdesk_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "SLA"
+msgstr "SLA"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket__sla_deadline
+msgid "SLA deadline"
+msgstr "SLA Fecha límite"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket__sla_expired
+msgid "SLA expired"
+msgstr "SLA Expirado"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__stage_ids
+msgid "Stages"
+msgstr "Etapas"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__activity_state
+msgid ""
+"Status based on activities\n"
+"Overdue: Due date is already passed\n"
+"Today: Activity date is today\n"
+"Planned: Future activities."
+msgstr ""
+"Estado basado en actividades\n"
+"Vencida: la fecha tope ya ha pasado\n"
+"Hoy: la fecha tope es hoy\n"
+"Planificada: futuras actividades."
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__tag_ids
+msgid "Tags"
+msgstr "Etiquetas"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "Target"
+msgstr "Objetivo"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket__team_sla
+msgid "Team SLA"
+msgstr "Equipo SLA"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__team_ids
+msgid "Teams"
+msgstr "Equipos"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__activity_exception_decoration
+msgid "Type of the exception activity on record."
+msgstr "Tipo de actividad excepcional registrada."
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_unread
+msgid "Unread Messages"
+msgstr "Mensajes No Leídos"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_unread_counter
+msgid "Unread Messages Counter"
+msgstr "Contador de Mensajes no Leídos"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket_team__use_sla
+msgid "Use SLA"
+msgstr "Usar SLA"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__website_message_ids
+msgid "Website Messages"
+msgstr "Mensajes de la Página Web"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__website_message_ids
+msgid "Website communication history"
+msgstr "Historial de comunicación del sitio web"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket_team__resource_calendar_id
+msgid "Working Hours"
+msgstr "Horario de trabajo"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid ""
+"days\n"
+"                                <br/>"
+msgstr ""
+"días\n"
+"                                <br/>"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid ""
+"hours\n"
+"                                <br/>"
+msgstr ""
+"horas\n"
+"                                <br/>"
+
+#~ msgid "Reach Stage"
+#~ msgstr "Etapa a alcanzar"
+
+#~ msgid "Stage"
+#~ msgstr "Etapa"
+
+#~ msgid "days<br/>"
+#~ msgstr "días<br/>"
+
+#~ msgid "hours<br/>"
+#~ msgstr "horas<br/>"
diff --git a/helpdesk_mgmt_sla/i18n/es_AR.po b/helpdesk_mgmt_sla/i18n/es_AR.po
new file mode 100644
index 0000000000..e7b32544a7
--- /dev/null
+++ b/helpdesk_mgmt_sla/i18n/es_AR.po
@@ -0,0 +1,419 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_mgmt_sla
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 14.0\n"
+"Report-Msgid-Bugs-To: \n"
+"PO-Revision-Date: 2022-09-17 22:07+0000\n"
+"Last-Translator: Ignacio Buioli <ibuioli@gmail.com>\n"
+"Language-Team: none\n"
+"Language: es_AR\n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: nplurals=2; plural=n != 1;\n"
+"X-Generator: Weblate 4.3.2\n"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_needaction
+msgid "Action Needed"
+msgstr "Acción Requerida"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__active
+msgid "Active"
+msgstr "Activo"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_ids
+msgid "Activities"
+msgstr "Actividades"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_exception_decoration
+msgid "Activity Exception Decoration"
+msgstr "Decoración de Excepción de Actividad"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_state
+msgid "Activity State"
+msgstr "Estado de actividad"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_type_icon
+msgid "Activity Type Icon"
+msgstr "Icono de Tipo de Actividad"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "Apply on"
+msgstr "Aplica en"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "Archive"
+msgstr "Archivar"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.view_helpdesk_sla_search
+msgid "Archived"
+msgstr "Archivado"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_attachment_count
+msgid "Attachment Count"
+msgstr "Cuenta de Adjuntos"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__category_ids
+msgid "Categories"
+msgstr "Categorías"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__create_uid
+msgid "Created by"
+msgstr "Creado por"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__create_date
+msgid "Created on"
+msgstr "Creado el"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__days
+msgid "Days"
+msgstr "Días"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "Description"
+msgstr "Descripción"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "Description of the policy..."
+msgstr "Descripción de la política..."
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__display_name
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket__display_name
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket_team__display_name
+msgid "Display Name"
+msgstr "Mostrar Nombre"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__domain
+msgid "Filter"
+msgstr "Filtro"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_follower_ids
+msgid "Followers"
+msgstr "Seguidores"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_channel_ids
+msgid "Followers (Channels)"
+msgstr "Seguidores (Canales)"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_partner_ids
+msgid "Followers (Partners)"
+msgstr "Seguidores (Contactos)"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__activity_type_icon
+msgid "Font awesome icon e.g. fa-tasks"
+msgstr "Icono de Font awesome ej. fa-task"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.actions.server,name:helpdesk_mgmt_sla.contract_cron_alert_ir_actions_server
+#: model:ir.cron,cron_name:helpdesk_mgmt_sla.contract_cron_alert
+#: model:ir.cron,name:helpdesk_mgmt_sla.contract_cron_alert
+msgid "Generate Helpdesk SLA alerts from cron"
+msgstr "Generar alertas SLA del Mesa de Ayuda desde un cron"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.actions.act_window,name:helpdesk_mgmt_sla.action_helpdesk_sla_tree
+#: model:ir.model,name:helpdesk_mgmt_sla.model_helpdesk_sla
+msgid "Helpdesk SLA"
+msgstr "Mesa de Ayuda SLA"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.view_helpdesk_sla_search
+msgid "Helpdesk SLA Search"
+msgstr "Búsqueda de Mesa de Ayuda SLA"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model,name:helpdesk_mgmt_sla.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr "Ticket de la Mesa de Ayuda"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model,name:helpdesk_mgmt_sla.model_helpdesk_ticket_team
+msgid "Helpdesk Ticket Team"
+msgstr "Equipo del Ticket de la Mesa de Ayuda"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__hours
+msgid "Hours"
+msgstr "Horas"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket_team__id
+msgid "ID"
+msgstr "ID"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_exception_icon
+msgid "Icon"
+msgstr "Icono"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__activity_exception_icon
+msgid "Icon to indicate an exception activity."
+msgstr "Icono para indicar una actividad de excepción."
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__message_needaction
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__message_unread
+msgid "If checked, new messages require your attention."
+msgstr "Si está seleccionado nuevos mensajes necesitan tu atención."
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__message_has_error
+msgid "If checked, some messages have a delivery error."
+msgstr "Si está seleccionado, algunos mensajes tuvieron error de entrega."
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_is_follower
+msgid "Is Follower"
+msgstr "Es Seguidor"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket_team____last_update
+msgid "Last Modified on"
+msgstr "Última Modificación el"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__write_uid
+msgid "Last Updated by"
+msgstr "Última Actualización por"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__write_date
+msgid "Last Updated on"
+msgstr "Última Actualización el"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_main_attachment_id
+msgid "Main Attachment"
+msgstr "Adjunto Principal"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_has_error
+msgid "Message Delivery error"
+msgstr "Error de Entrega del Mensaje"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_ids
+msgid "Messages"
+msgstr "Mensajes"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__my_activity_date_deadline
+msgid "My Activity Deadline"
+msgstr "Fecha Límite de Mi Actividad"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__name
+msgid "Name"
+msgstr "Nombre"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_date_deadline
+msgid "Next Activity Deadline"
+msgstr "Fecha límite próxima actividad"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_summary
+msgid "Next Activity Summary"
+msgstr "Resumen próxima actividad"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_type_id
+msgid "Next Activity Type"
+msgstr "Tipo próxima actividad"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__note
+msgid "Note"
+msgstr "Nota"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_needaction_counter
+msgid "Number of Actions"
+msgstr "Número de acciones"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_has_error_counter
+msgid "Number of errors"
+msgstr "Número de errores"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__message_needaction_counter
+msgid "Number of messages which requires an action"
+msgstr "Número de mensajes que requieren acción"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__message_has_error_counter
+msgid "Number of messages with delivery error"
+msgstr "Número de mensajes con errores"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__message_unread_counter
+msgid "Number of unread messages"
+msgstr "Número de mensajes sin leer"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "Reach In"
+msgstr "Alcanzar"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_user_id
+msgid "Responsible User"
+msgstr "Usuario Responsable"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "Restore"
+msgstr "Restaurar"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.ui.menu,name:helpdesk_mgmt_sla.helpdesk_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "SLA"
+msgstr "SLA"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket__sla_deadline
+msgid "SLA deadline"
+msgstr "Fecha Límite SLA"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket__sla_expired
+msgid "SLA expired"
+msgstr "SLA expirado"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__stage_ids
+msgid "Stages"
+msgstr "Etapas"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__activity_state
+msgid ""
+"Status based on activities\n"
+"Overdue: Due date is already passed\n"
+"Today: Activity date is today\n"
+"Planned: Future activities."
+msgstr ""
+"Estados basados en actividades\n"
+"Atrasado: La ficha límite ya ha sido sobrepasada\n"
+"Hoy: La actividad está programada para hoy\n"
+"Planificado: Actividades futuras."
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__tag_ids
+msgid "Tags"
+msgstr "Etiquetas"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "Target"
+msgstr "Objetivo"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket__team_sla
+msgid "Team SLA"
+msgstr "Equipo SLA"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__team_ids
+msgid "Teams"
+msgstr "Equipos"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__activity_exception_decoration
+msgid "Type of the exception activity on record."
+msgstr "Tipo de actividad de excepción registrada."
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_unread
+msgid "Unread Messages"
+msgstr "Mensajes por leer"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_unread_counter
+msgid "Unread Messages Counter"
+msgstr "Contador mensajes por leer"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket_team__use_sla
+msgid "Use SLA"
+msgstr "Usar SLA"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__website_message_ids
+msgid "Website Messages"
+msgstr "Mensajes del Sitio Web"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__website_message_ids
+msgid "Website communication history"
+msgstr "Historial de la comunicación por sitio web"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket_team__resource_calendar_id
+msgid "Working Hours"
+msgstr "Horas Trabajadas"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid ""
+"days\n"
+"                                <br/>"
+msgstr ""
+"días\n"
+"                                <br/>"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid ""
+"hours\n"
+"                                <br/>"
+msgstr ""
+"horas\n"
+"                                <br/>"
+
+#~ msgid "SMS Delivery error"
+#~ msgstr "Error de entrega del SMS"
+
+#~ msgid "Reach Stage"
+#~ msgstr "Alcanzar Etapa"
+
+#~ msgid "Stage"
+#~ msgstr "Etapa"
+
+#~ msgid "days<br/>"
+#~ msgstr "días<br/>"
+
+#~ msgid "hours<br/>"
+#~ msgstr "horas<br/>"
diff --git a/helpdesk_mgmt_sla/i18n/helpdesk_mgmt_sla.pot b/helpdesk_mgmt_sla/i18n/helpdesk_mgmt_sla.pot
new file mode 100644
index 0000000000..04b5699197
--- /dev/null
+++ b/helpdesk_mgmt_sla/i18n/helpdesk_mgmt_sla.pot
@@ -0,0 +1,393 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_mgmt_sla
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 14.0\n"
+"Report-Msgid-Bugs-To: \n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_needaction
+msgid "Action Needed"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__active
+msgid "Active"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_ids
+msgid "Activities"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_exception_decoration
+msgid "Activity Exception Decoration"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_state
+msgid "Activity State"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_type_icon
+msgid "Activity Type Icon"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "Apply on"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "Archive"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.view_helpdesk_sla_search
+msgid "Archived"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_attachment_count
+msgid "Attachment Count"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__category_ids
+msgid "Categories"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__create_uid
+msgid "Created by"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__create_date
+msgid "Created on"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__days
+msgid "Days"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "Description"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "Description of the policy..."
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__display_name
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket__display_name
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket_team__display_name
+msgid "Display Name"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__domain
+msgid "Filter"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_follower_ids
+msgid "Followers"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_channel_ids
+msgid "Followers (Channels)"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_partner_ids
+msgid "Followers (Partners)"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__activity_type_icon
+msgid "Font awesome icon e.g. fa-tasks"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.actions.server,name:helpdesk_mgmt_sla.contract_cron_alert_ir_actions_server
+#: model:ir.cron,cron_name:helpdesk_mgmt_sla.contract_cron_alert
+#: model:ir.cron,name:helpdesk_mgmt_sla.contract_cron_alert
+msgid "Generate Helpdesk SLA alerts from cron"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.actions.act_window,name:helpdesk_mgmt_sla.action_helpdesk_sla_tree
+#: model:ir.model,name:helpdesk_mgmt_sla.model_helpdesk_sla
+msgid "Helpdesk SLA"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.view_helpdesk_sla_search
+msgid "Helpdesk SLA Search"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model,name:helpdesk_mgmt_sla.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model,name:helpdesk_mgmt_sla.model_helpdesk_ticket_team
+msgid "Helpdesk Ticket Team"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__hours
+msgid "Hours"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket_team__id
+msgid "ID"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_exception_icon
+msgid "Icon"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__activity_exception_icon
+msgid "Icon to indicate an exception activity."
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__message_needaction
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__message_unread
+msgid "If checked, new messages require your attention."
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__message_has_error
+msgid "If checked, some messages have a delivery error."
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_is_follower
+msgid "Is Follower"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket_team____last_update
+msgid "Last Modified on"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__write_uid
+msgid "Last Updated by"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__write_date
+msgid "Last Updated on"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_main_attachment_id
+msgid "Main Attachment"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_has_error
+msgid "Message Delivery error"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_ids
+msgid "Messages"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__my_activity_date_deadline
+msgid "My Activity Deadline"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__name
+msgid "Name"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_date_deadline
+msgid "Next Activity Deadline"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_summary
+msgid "Next Activity Summary"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_type_id
+msgid "Next Activity Type"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__note
+msgid "Note"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_needaction_counter
+msgid "Number of Actions"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_has_error_counter
+msgid "Number of errors"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__message_needaction_counter
+msgid "Number of messages which requires an action"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__message_has_error_counter
+msgid "Number of messages with delivery error"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__message_unread_counter
+msgid "Number of unread messages"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "Reach In"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_user_id
+msgid "Responsible User"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "Restore"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.ui.menu,name:helpdesk_mgmt_sla.helpdesk_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "SLA"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket__sla_deadline
+msgid "SLA deadline"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket__sla_expired
+msgid "SLA expired"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__stage_ids
+msgid "Stages"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__activity_state
+msgid ""
+"Status based on activities\n"
+"Overdue: Due date is already passed\n"
+"Today: Activity date is today\n"
+"Planned: Future activities."
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__tag_ids
+msgid "Tags"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "Target"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket__team_sla
+msgid "Team SLA"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__team_ids
+msgid "Teams"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__activity_exception_decoration
+msgid "Type of the exception activity on record."
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_unread
+msgid "Unread Messages"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_unread_counter
+msgid "Unread Messages Counter"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket_team__use_sla
+msgid "Use SLA"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__website_message_ids
+msgid "Website Messages"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__website_message_ids
+msgid "Website communication history"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket_team__resource_calendar_id
+msgid "Working Hours"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid ""
+"days\n"
+"                                <br/>"
+msgstr ""
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid ""
+"hours\n"
+"                                <br/>"
+msgstr ""
diff --git a/helpdesk_mgmt_sla/i18n/it.po b/helpdesk_mgmt_sla/i18n/it.po
new file mode 100644
index 0000000000..0b9968191c
--- /dev/null
+++ b/helpdesk_mgmt_sla/i18n/it.po
@@ -0,0 +1,407 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_mgmt_sla
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 14.0\n"
+"Report-Msgid-Bugs-To: \n"
+"PO-Revision-Date: 2024-04-29 16:35+0000\n"
+"Last-Translator: mymage <stefano.consolaro@mymage.it>\n"
+"Language-Team: none\n"
+"Language: it\n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: nplurals=2; plural=n != 1;\n"
+"X-Generator: Weblate 4.17\n"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_needaction
+msgid "Action Needed"
+msgstr "Azione richiesta"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__active
+msgid "Active"
+msgstr "Attivo"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_ids
+msgid "Activities"
+msgstr "Attività"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_exception_decoration
+msgid "Activity Exception Decoration"
+msgstr "Decorazione eccezione attività"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_state
+msgid "Activity State"
+msgstr "Stato attività"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_type_icon
+msgid "Activity Type Icon"
+msgstr "Icona tipo attività"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "Apply on"
+msgstr "Applica a"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "Archive"
+msgstr "Archivia"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.view_helpdesk_sla_search
+msgid "Archived"
+msgstr "In archivio"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_attachment_count
+msgid "Attachment Count"
+msgstr "Numero allegati"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__category_ids
+msgid "Categories"
+msgstr "Categorie"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__create_uid
+msgid "Created by"
+msgstr "Creato da"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__create_date
+msgid "Created on"
+msgstr "Creato il"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__days
+msgid "Days"
+msgstr "Giorni"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "Description"
+msgstr "Descrizione"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "Description of the policy..."
+msgstr "Descrizione della polizza..."
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__display_name
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket__display_name
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket_team__display_name
+msgid "Display Name"
+msgstr "Nome visualizzato"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__domain
+msgid "Filter"
+msgstr "Filtro"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_follower_ids
+msgid "Followers"
+msgstr "Seguito da"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_channel_ids
+msgid "Followers (Channels)"
+msgstr "Seguito da (canali)"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_partner_ids
+msgid "Followers (Partners)"
+msgstr "Seguito da (partner)"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__activity_type_icon
+msgid "Font awesome icon e.g. fa-tasks"
+msgstr "Icona Font Awesome es. fa-tasks"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.actions.server,name:helpdesk_mgmt_sla.contract_cron_alert_ir_actions_server
+#: model:ir.cron,cron_name:helpdesk_mgmt_sla.contract_cron_alert
+#: model:ir.cron,name:helpdesk_mgmt_sla.contract_cron_alert
+msgid "Generate Helpdesk SLA alerts from cron"
+msgstr "Genera avvisi SLA Helpdesk da cron"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.actions.act_window,name:helpdesk_mgmt_sla.action_helpdesk_sla_tree
+#: model:ir.model,name:helpdesk_mgmt_sla.model_helpdesk_sla
+msgid "Helpdesk SLA"
+msgstr "SLA Helpdesk"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.view_helpdesk_sla_search
+msgid "Helpdesk SLA Search"
+msgstr "Cerca SLA Helpdesk"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model,name:helpdesk_mgmt_sla.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr "Ticket assistenza clienti"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model,name:helpdesk_mgmt_sla.model_helpdesk_ticket_team
+msgid "Helpdesk Ticket Team"
+msgstr "Team ticket assistenza clienti"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__hours
+msgid "Hours"
+msgstr "Ore"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket_team__id
+msgid "ID"
+msgstr "ID"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_exception_icon
+msgid "Icon"
+msgstr "Icona"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__activity_exception_icon
+msgid "Icon to indicate an exception activity."
+msgstr "Icona per indicare un'attività eccezione."
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__message_needaction
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__message_unread
+msgid "If checked, new messages require your attention."
+msgstr "Se selezionata, nuovi messaggi richiedono attenzione."
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__message_has_error
+msgid "If checked, some messages have a delivery error."
+msgstr "Se selezionata, alcuni messaggi hanno un errore di consegna."
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_is_follower
+msgid "Is Follower"
+msgstr "Segue"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket_team____last_update
+msgid "Last Modified on"
+msgstr "Ultima modifica il"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__write_uid
+msgid "Last Updated by"
+msgstr "Ultimo aggiornamento di"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__write_date
+msgid "Last Updated on"
+msgstr "Ultimo aggiornamento il"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_main_attachment_id
+msgid "Main Attachment"
+msgstr "Allegato principale"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_has_error
+msgid "Message Delivery error"
+msgstr "Errore di consegna messaggio"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_ids
+msgid "Messages"
+msgstr "Messaggi"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__my_activity_date_deadline
+msgid "My Activity Deadline"
+msgstr "Scadenza mia attività"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__name
+msgid "Name"
+msgstr "Nome"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_date_deadline
+msgid "Next Activity Deadline"
+msgstr "Scadenza prossima attività"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_summary
+msgid "Next Activity Summary"
+msgstr "Riepilogo prossima attività"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_type_id
+msgid "Next Activity Type"
+msgstr "Tipo prossima attività"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__note
+msgid "Note"
+msgstr "Nota"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_needaction_counter
+msgid "Number of Actions"
+msgstr "Numero di azioni"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_has_error_counter
+msgid "Number of errors"
+msgstr "Numero di errori"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__message_needaction_counter
+msgid "Number of messages which requires an action"
+msgstr "Numero di messaggi che richiedono un'azione"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__message_has_error_counter
+msgid "Number of messages with delivery error"
+msgstr "Numero di messaggi con errore di consegna"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__message_unread_counter
+msgid "Number of unread messages"
+msgstr "Numero di messaggi non letti"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "Reach In"
+msgstr "Raggiungere entro"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__activity_user_id
+msgid "Responsible User"
+msgstr "Utente responsabile"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "Restore"
+msgstr "Ripristina"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.ui.menu,name:helpdesk_mgmt_sla.helpdesk_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "SLA"
+msgstr "SLA"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket__sla_deadline
+msgid "SLA deadline"
+msgstr "Scadenza SLA"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket__sla_expired
+msgid "SLA expired"
+msgstr "SLA scaduto"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__stage_ids
+msgid "Stages"
+msgstr "Fasi"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__activity_state
+msgid ""
+"Status based on activities\n"
+"Overdue: Due date is already passed\n"
+"Today: Activity date is today\n"
+"Planned: Future activities."
+msgstr ""
+"Stato in base alle attività\n"
+"Scaduto: la data richiesta è trascorsa\n"
+"Oggi: la data attività è oggi\n"
+"Pianificato: attività future."
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__tag_ids
+msgid "Tags"
+msgstr "Etichette"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid "Target"
+msgstr "Obiettivo"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket__team_sla
+msgid "Team SLA"
+msgstr "Team SLA"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__team_ids
+msgid "Teams"
+msgstr "Team"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__activity_exception_decoration
+msgid "Type of the exception activity on record."
+msgstr "Tipo di attività eccezione sul record."
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_unread
+msgid "Unread Messages"
+msgstr "Messaggi non letti"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__message_unread_counter
+msgid "Unread Messages Counter"
+msgstr "Contatore messaggi non letti"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket_team__use_sla
+msgid "Use SLA"
+msgstr "Utilizza SLA"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_sla__website_message_ids
+msgid "Website Messages"
+msgstr "Messaggi sito web"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,help:helpdesk_mgmt_sla.field_helpdesk_sla__website_message_ids
+msgid "Website communication history"
+msgstr "Storico comunicazioni sito web"
+
+#. module: helpdesk_mgmt_sla
+#: model:ir.model.fields,field_description:helpdesk_mgmt_sla.field_helpdesk_ticket_team__resource_calendar_id
+msgid "Working Hours"
+msgstr "Orario lavorativo"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid ""
+"days\n"
+"                                <br/>"
+msgstr ""
+"giorni\n"
+"                                <br/>"
+
+#. module: helpdesk_mgmt_sla
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_sla.helpdesk_ticket_sla_form
+msgid ""
+"hours\n"
+"                                <br/>"
+msgstr ""
+"ore\n"
+"                                <br/>"
+
+#~ msgid "SMS Delivery error"
+#~ msgstr "Errore consegna SMS"
diff --git a/helpdesk_mgmt_sla/models/__init__.py b/helpdesk_mgmt_sla/models/__init__.py
new file mode 100644
index 0000000000..84d670ae28
--- /dev/null
+++ b/helpdesk_mgmt_sla/models/__init__.py
@@ -0,0 +1,6 @@
+#    Copyright (C) 2020 GARCO Consulting <www.garcoconsulting.es>
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from . import helpdesk_sla
+from . import helpdesk_ticket
+from . import helpdesk_ticket_team
diff --git a/helpdesk_mgmt_sla/models/helpdesk_sla.py b/helpdesk_mgmt_sla/models/helpdesk_sla.py
new file mode 100644
index 0000000000..1da69615f6
--- /dev/null
+++ b/helpdesk_mgmt_sla/models/helpdesk_sla.py
@@ -0,0 +1,94 @@
+#    Copyright (C) 2020 GARCO Consulting <www.garcoconsulting.es>
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from datetime import datetime
+
+from odoo import api, fields, models
+from odoo.tools.safe_eval import safe_eval
+
+
+class HelpdeskSla(models.Model):
+    _name = "helpdesk.sla"
+    _inherit = ["mail.thread", "mail.activity.mixin"]
+    _description = "Helpdesk SLA"
+
+    name = fields.Char(required=True)
+    team_ids = fields.Many2many(comodel_name="helpdesk.ticket.team", string="Teams")
+    category_ids = fields.Many2many(
+        comodel_name="helpdesk.ticket.category", string="Categories"
+    )
+    tag_ids = fields.Many2many(comodel_name="helpdesk.ticket.tag", string="Tags")
+    stage_ids = fields.Many2many(comodel_name="helpdesk.ticket.stage", string="Stages")
+    days = fields.Integer(default=0, required=True)
+    hours = fields.Integer(default=0, required=True)
+    note = fields.Html()
+    domain = fields.Char(string="Filter", default="[]")
+    active = fields.Boolean(default=True)
+
+    def _applies_for(self, ticket):
+        self.ensure_one()
+        if self.team_ids and ticket.team_id not in self.team_ids:
+            return False
+        if self.stage_ids and ticket.stage_id not in self.stage_ids:
+            return False
+        if self.category_ids and ticket.category_id not in self.category_ids:
+            return False
+        if self.tag_ids and not any(tag in ticket.tag_ids for tag in self.tag_ids):
+            return False
+        if self.domain and self.domain != "[]":
+            domain = safe_eval(self.domain)
+            if not ticket.filtered_domain(domain):
+                return False
+        return True
+
+    @api.model
+    def _get_sla_ticket_domain(self):
+        return [("stage_id.closed", "=", False)]
+
+    @api.model
+    def check_sla(self):
+        """Scheduler that checks sla on tickets"""
+        tickets = self.env["helpdesk.ticket"].search(self._get_sla_ticket_domain())
+        slas = self.search([])
+        for ticket in tickets:
+            for sla in slas:
+                if sla._applies_for(ticket):
+                    sla.check_ticket_sla(ticket)
+                    break
+
+    def check_ticket_sla(self, tickets):
+        for ticket in tickets:
+            deadline = ticket.create_date
+            working_calendar = ticket.team_id.resource_calendar_id
+
+            if self.days > 0:
+                deadline = working_calendar.plan_days(
+                    self.days + 1, deadline, compute_leaves=True
+                )
+                create_date = ticket.create_date
+
+                deadline = deadline.replace(
+                    hour=create_date.hour,
+                    minute=create_date.minute,
+                    second=create_date.second,
+                    microsecond=create_date.microsecond,
+                )
+
+                deadline_for_working_cal = working_calendar.plan_hours(0, deadline)
+
+                if (
+                    deadline_for_working_cal
+                    and deadline.day < deadline_for_working_cal.day
+                ):
+                    deadline = deadline.replace(
+                        hour=0, minute=0, second=0, microsecond=0
+                    )
+
+            deadline = working_calendar.plan_hours(
+                self.hours, deadline, compute_leaves=True
+            )
+            ticket.sla_deadline = deadline
+            if ticket.sla_deadline < datetime.today().now():
+                ticket.sla_expired = True
+            else:
+                ticket.sla_expired = False
diff --git a/helpdesk_mgmt_sla/models/helpdesk_ticket.py b/helpdesk_mgmt_sla/models/helpdesk_ticket.py
new file mode 100644
index 0000000000..9fc48b65c6
--- /dev/null
+++ b/helpdesk_mgmt_sla/models/helpdesk_ticket.py
@@ -0,0 +1,16 @@
+#    Copyright (C) 2020 GARCO Consulting <www.garcoconsulting.es>
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from odoo import fields, models
+
+
+class HelpdeskTicket(models.Model):
+    _inherit = "helpdesk.ticket"
+
+    team_sla = fields.Boolean(string="Team SLA", compute="_compute_team_sla")
+    sla_expired = fields.Boolean(string="SLA expired")
+    sla_deadline = fields.Datetime(string="SLA deadline")
+
+    def _compute_team_sla(self):
+        for rec in self:
+            rec.team_sla = rec.team_id.use_sla
diff --git a/helpdesk_mgmt_sla/models/helpdesk_ticket_team.py b/helpdesk_mgmt_sla/models/helpdesk_ticket_team.py
new file mode 100644
index 0000000000..94147b64c5
--- /dev/null
+++ b/helpdesk_mgmt_sla/models/helpdesk_ticket_team.py
@@ -0,0 +1,15 @@
+#    Copyright (C) 2020 GARCO Consulting <www.garcoconsulting.es>
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from odoo import fields, models
+
+
+class HelpdeskTicketTeam(models.Model):
+    _inherit = "helpdesk.ticket.team"
+
+    use_sla = fields.Boolean(string="Use SLA")
+    resource_calendar_id = fields.Many2one(
+        "resource.calendar",
+        "Working Hours",
+        default=lambda self: self.env.company.resource_calendar_id,
+    )
diff --git a/helpdesk_mgmt_sla/readme/CONFIGURE.rst b/helpdesk_mgmt_sla/readme/CONFIGURE.rst
new file mode 100644
index 0000000000..1ea0cfe110
--- /dev/null
+++ b/helpdesk_mgmt_sla/readme/CONFIGURE.rst
@@ -0,0 +1,12 @@
+To configure this module, you need to:
+
+#. Allow SLA for a Helpdesk's Team
+#. Set a resource calendar
+
+Allow SLA
+~~~~~~~~~~~~~~~
+
+#. Go to Helpdesk > Configuration > SLA.
+#. Edit or create a new SLA.
+#. Check Allow SLA option to allow SLA for that team.
+#. Select a days or hours for that SLA.
diff --git a/helpdesk_mgmt_sla/readme/CONTRIBUTORS.rst b/helpdesk_mgmt_sla/readme/CONTRIBUTORS.rst
new file mode 100644
index 0000000000..71de931d83
--- /dev/null
+++ b/helpdesk_mgmt_sla/readme/CONTRIBUTORS.rst
@@ -0,0 +1,4 @@
+* `GARCO Consulting <https://www.garcoconsulting.es>`_:
+
+  * Héctor Garrido
+  * Bojan Anchev <bojan.anchev@camptocamp.com>
diff --git a/helpdesk_mgmt_sla/readme/DESCRIPTION.rst b/helpdesk_mgmt_sla/readme/DESCRIPTION.rst
new file mode 100644
index 0000000000..a25fbe75c5
--- /dev/null
+++ b/helpdesk_mgmt_sla/readme/DESCRIPTION.rst
@@ -0,0 +1 @@
+This module adds SLA funcionality in Helpdesk module.
diff --git a/helpdesk_mgmt_sla/readme/USAGE.rst b/helpdesk_mgmt_sla/readme/USAGE.rst
new file mode 100644
index 0000000000..b48ebbaef0
--- /dev/null
+++ b/helpdesk_mgmt_sla/readme/USAGE.rst
@@ -0,0 +1,2 @@
+#. Go to *Helpdesk* or *Helpdesk > Dashboard* to see the tickets dashboard.
+#. In the Kanban view, you can see datetime in two colors: Green and Red. If is green, SLA is ok, if is red, SLA is wrong.
diff --git a/helpdesk_mgmt_sla/security/ir.model.access.csv b/helpdesk_mgmt_sla/security/ir.model.access.csv
new file mode 100644
index 0000000000..99dbc7e4da
--- /dev/null
+++ b/helpdesk_mgmt_sla/security/ir.model.access.csv
@@ -0,0 +1,2 @@
+id,name,model_id:id,group_id:id,perm_read,perm_write,perm_create,perm_unlink
+access_helpdesk_sla_manager,access_helpdesk_sla_manager,model_helpdesk_sla,helpdesk_mgmt.group_helpdesk_manager,1,1,1,1
diff --git a/helpdesk_mgmt_sla/static/description/icon.png b/helpdesk_mgmt_sla/static/description/icon.png
new file mode 100644
index 0000000000..3a0328b516
Binary files /dev/null and b/helpdesk_mgmt_sla/static/description/icon.png differ
diff --git a/helpdesk_mgmt_sla/static/description/index.html b/helpdesk_mgmt_sla/static/description/index.html
new file mode 100644
index 0000000000..6a71c8a3b4
--- /dev/null
+++ b/helpdesk_mgmt_sla/static/description/index.html
@@ -0,0 +1,456 @@
+<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
+<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
+<head>
+<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
+<meta name="generator" content="Docutils: https://docutils.sourceforge.io/" />
+<title>Helpdesk Ticket SLA</title>
+<style type="text/css">
+
+/*
+:Author: David Goodger (goodger@python.org)
+:Id: $Id: html4css1.css 9511 2024-01-13 09:50:07Z milde $
+:Copyright: This stylesheet has been placed in the public domain.
+
+Default cascading style sheet for the HTML output of Docutils.
+Despite the name, some widely supported CSS2 features are used.
+
+See https://docutils.sourceforge.io/docs/howto/html-stylesheets.html for how to
+customize this style sheet.
+*/
+
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+.borderless, table.borderless td, table.borderless th {
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+
+.first {
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+
+.last, .with-subtitle {
+  margin-bottom: 0 ! important }
+
+.hidden {
+  display: none }
+
+.subscript {
+  vertical-align: sub;
+  font-size: smaller }
+
+.superscript {
+  vertical-align: super;
+  font-size: smaller }
+
+a.toc-backref {
+  text-decoration: none ;
+  color: black }
+
+blockquote.epigraph {
+  margin: 2em 5em ; }
+
+dl.docutils dd {
+  margin-bottom: 0.5em }
+
+object[type="image/svg+xml"], object[type="application/x-shockwave-flash"] {
+  overflow: hidden;
+}
+
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+dl.docutils dt {
+  font-weight: bold }
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+div.abstract p.topic-title {
+  font-weight: bold ;
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+div.admonition, div.attention, div.caution, div.danger, div.error,
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+  font-weight: bold ;
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+  font-size: 100% }
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+  list-style-type: none }
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+</style>
+</head>
+<body>
+<div class="document" id="helpdesk-ticket-sla">
+<h1 class="title">Helpdesk Ticket SLA</h1>
+
+<!-- !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+!! This file is generated by oca-gen-addon-readme !!
+!! changes will be overwritten.                   !!
+!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+!! source digest: sha256:116a87d45869f7b5ab9828c9e900cc42006af21ca37b381f0194bfeee58ac20f
+!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! -->
+<p><a class="reference external image-reference" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external image-reference" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/licence-AGPL--3-blue.png" /></a> <a class="reference external image-reference" href="https://github.com/OCA/helpdesk/tree/16.0/helpdesk_mgmt_sla"><img alt="OCA/helpdesk" src="https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github" /></a> <a class="reference external image-reference" href="https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt_sla"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external image-reference" href="https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&amp;target_branch=16.0"><img alt="Try me on Runboat" src="https://img.shields.io/badge/runboat-Try%20me-875A7B.png" /></a></p>
+<p>This module adds SLA funcionality in Helpdesk module.</p>
+<p><strong>Table of contents</strong></p>
+<div class="contents local topic" id="contents">
+<ul class="simple">
+<li><a class="reference internal" href="#configuration" id="toc-entry-1">Configuration</a><ul>
+<li><a class="reference internal" href="#allow-sla" id="toc-entry-2">Allow SLA</a></li>
+</ul>
+</li>
+<li><a class="reference internal" href="#usage" id="toc-entry-3">Usage</a></li>
+<li><a class="reference internal" href="#bug-tracker" id="toc-entry-4">Bug Tracker</a></li>
+<li><a class="reference internal" href="#credits" id="toc-entry-5">Credits</a><ul>
+<li><a class="reference internal" href="#authors" id="toc-entry-6">Authors</a></li>
+<li><a class="reference internal" href="#contributors" id="toc-entry-7">Contributors</a></li>
+<li><a class="reference internal" href="#maintainers" id="toc-entry-8">Maintainers</a></li>
+</ul>
+</li>
+</ul>
+</div>
+<div class="section" id="configuration">
+<h1><a class="toc-backref" href="#toc-entry-1">Configuration</a></h1>
+<p>To configure this module, you need to:</p>
+<ol class="arabic simple">
+<li>Allow SLA for a Helpdesk’s Team</li>
+<li>Set a resource calendar</li>
+</ol>
+<div class="section" id="allow-sla">
+<h2><a class="toc-backref" href="#toc-entry-2">Allow SLA</a></h2>
+<ol class="arabic simple">
+<li>Go to Helpdesk &gt; Configuration &gt; SLA.</li>
+<li>Edit or create a new SLA.</li>
+<li>Check Allow SLA option to allow SLA for that team.</li>
+<li>Select a days or hours for that SLA.</li>
+</ol>
+</div>
+</div>
+<div class="section" id="usage">
+<h1><a class="toc-backref" href="#toc-entry-3">Usage</a></h1>
+<ol class="arabic simple">
+<li>Go to <em>Helpdesk</em> or <em>Helpdesk &gt; Dashboard</em> to see the tickets dashboard.</li>
+<li>In the Kanban view, you can see datetime in two colors: Green and Red. If is green, SLA is ok, if is red, SLA is wrong.</li>
+</ol>
+</div>
+<div class="section" id="bug-tracker">
+<h1><a class="toc-backref" href="#toc-entry-4">Bug Tracker</a></h1>
+<p>Bugs are tracked on <a class="reference external" href="https://github.com/OCA/helpdesk/issues">GitHub Issues</a>.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+<a class="reference external" href="https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt_sla%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**">feedback</a>.</p>
+<p>Do not contact contributors directly about support or help with technical issues.</p>
+</div>
+<div class="section" id="credits">
+<h1><a class="toc-backref" href="#toc-entry-5">Credits</a></h1>
+<div class="section" id="authors">
+<h2><a class="toc-backref" href="#toc-entry-6">Authors</a></h2>
+<ul class="simple">
+<li>GARCO Consulting</li>
+</ul>
+</div>
+<div class="section" id="contributors">
+<h2><a class="toc-backref" href="#toc-entry-7">Contributors</a></h2>
+<ul class="simple">
+<li><a class="reference external" href="https://www.garcoconsulting.es">GARCO Consulting</a>:<ul>
+<li>Héctor Garrido</li>
+<li>Bojan Anchev &lt;<a class="reference external" href="mailto:bojan.anchev&#64;camptocamp.com">bojan.anchev&#64;camptocamp.com</a>&gt;</li>
+</ul>
+</li>
+</ul>
+</div>
+<div class="section" id="maintainers">
+<h2><a class="toc-backref" href="#toc-entry-8">Maintainers</a></h2>
+<p>This module is maintained by the OCA.</p>
+<a class="reference external image-reference" href="https://odoo-community.org">
+<img alt="Odoo Community Association" src="https://odoo-community.org/logo.png" />
+</a>
+<p>OCA, or the Odoo Community Association, is a nonprofit organization whose
+mission is to support the collaborative development of Odoo features and
+promote its widespread use.</p>
+<p>This module is part of the <a class="reference external" href="https://github.com/OCA/helpdesk/tree/16.0/helpdesk_mgmt_sla">OCA/helpdesk</a> project on GitHub.</p>
+<p>You are welcome to contribute. To learn how please visit <a class="reference external" href="https://odoo-community.org/page/Contribute">https://odoo-community.org/page/Contribute</a>.</p>
+</div>
+</div>
+</div>
+</body>
+</html>
diff --git a/helpdesk_mgmt_sla/tests/__init__.py b/helpdesk_mgmt_sla/tests/__init__.py
new file mode 100644
index 0000000000..21385ac2c2
--- /dev/null
+++ b/helpdesk_mgmt_sla/tests/__init__.py
@@ -0,0 +1,4 @@
+#    Copyright (C) 2020 GARCO Consulting <www.garcoconsulting.es>
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from . import test_helpdesk_mgmt_sla
diff --git a/helpdesk_mgmt_sla/tests/common.py b/helpdesk_mgmt_sla/tests/common.py
new file mode 100644
index 0000000000..7b77b358a7
--- /dev/null
+++ b/helpdesk_mgmt_sla/tests/common.py
@@ -0,0 +1,60 @@
+# Copyright (C) 2020 GARCO Consulting <www.garcoconsulting.es>
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from odoo.addons.helpdesk_mgmt.tests import test_helpdesk_ticket
+
+
+class CommonHelpdeskMgmtSla(test_helpdesk_ticket.TestHelpdeskTicket):
+    @classmethod
+    def setUpClass(cls):
+        super().setUpClass()
+        cls.calendar = cls.env.ref("resource.resource_calendar_std")
+        cls.stage1 = cls.env["helpdesk.ticket.stage"].create({"name": "Stage One"})
+        cls.stage2 = cls.env["helpdesk.ticket.stage"].create({"name": "Stage Two"})
+        cls.team1 = cls.env["helpdesk.ticket.team"].create(
+            {
+                "name": "Team SLA One",
+                "resource_calendar_id": cls.calendar.id,
+                "use_sla": True,
+            }
+        )
+        cls.team2 = cls.env["helpdesk.ticket.team"].create(
+            {
+                "name": "Team SLA Two",
+                "resource_calendar_id": cls.calendar.id,
+                "use_sla": True,
+            }
+        )
+        cls.stage1.team_ids = [(6, 0, [cls.team1.id, cls.team2.id])]
+        cls.stage2.team_ids = [(6, 0, [cls.team1.id, cls.team2.id])]
+        cls.category1 = cls.env["helpdesk.ticket.category"].create(
+            {"name": "Category One"}
+        )
+        cls.category2 = cls.env["helpdesk.ticket.category"].create(
+            {"name": "Category Two"}
+        )
+        cls.tag1 = cls.env["helpdesk.ticket.tag"].create({"name": "Tag One"})
+        cls.tag2 = cls.env["helpdesk.ticket.tag"].create({"name": "Tag Two"})
+        cls.sla = cls.env["helpdesk.sla"].create(
+            {
+                "name": "Generic SLA",
+                "hours": 2,
+            }
+        )
+        cls.ticket1 = cls.env["helpdesk.ticket"].create(
+            {
+                "name": "Test Ticket 1",
+                "description": "Ticket test",
+                "team_id": cls.team1.id,
+            }
+        )
+        cls.ticket2 = cls.env["helpdesk.ticket"].create(
+            {
+                "name": "Test Ticket 2",
+                "description": "Ticket test",
+                "team_id": cls.team2.id,
+            }
+        )
+        cls.env["helpdesk.ticket"].search(
+            [("id", "not in", (cls.ticket1 + cls.ticket2).ids)]
+        ).active = False
diff --git a/helpdesk_mgmt_sla/tests/test_helpdesk_mgmt_sla.py b/helpdesk_mgmt_sla/tests/test_helpdesk_mgmt_sla.py
new file mode 100644
index 0000000000..d79289c1c4
--- /dev/null
+++ b/helpdesk_mgmt_sla/tests/test_helpdesk_mgmt_sla.py
@@ -0,0 +1,59 @@
+# Copyright (C) 2020 GARCO Consulting <www.garcoconsulting.es>
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from datetime import timedelta
+
+from freezegun import freeze_time
+
+from odoo import fields
+
+from odoo.addons.helpdesk_mgmt_sla.tests.common import CommonHelpdeskMgmtSla
+
+
+class TestHelpdeskMgmtSla(CommonHelpdeskMgmtSla):
+    @freeze_time(fields.Datetime.now() + timedelta(days=7))
+    def test_sla_rule_global(self):
+        self.env["helpdesk.sla"].check_sla()
+        self.assertTrue(self.ticket1.sla_expired)
+        self.assertTrue(self.ticket2.sla_expired)
+
+    @freeze_time(fields.Datetime.now() + timedelta(days=7))
+    def test_sla_rule_team(self):
+        self.sla.team_ids = [(6, 0, [self.team1.id])]
+        self.env["helpdesk.sla"].check_sla()
+        self.assertTrue(self.ticket1.sla_expired)
+        self.assertFalse(self.ticket2.sla_expired)
+
+    @freeze_time(fields.Datetime.now() + timedelta(days=7))
+    def test_sla_rule_stage(self):
+        self.sla.stage_ids = [(6, 0, [self.stage1.id])]
+        self.ticket1.stage_id = self.stage1
+        self.ticket2.stage_id = self.stage2
+        self.env["helpdesk.sla"].check_sla()
+        self.assertTrue(self.ticket1.sla_expired)
+        self.assertFalse(self.ticket2.sla_expired)
+
+    @freeze_time(fields.Datetime.now() + timedelta(days=7))
+    def test_sla_rule_category(self):
+        self.sla.category_ids = [(6, 0, [self.category1.id])]
+        self.ticket1.category_id = self.category1
+        self.ticket2.category_id = self.category2
+        self.env["helpdesk.sla"].check_sla()
+        self.assertTrue(self.ticket1.sla_expired)
+        self.assertFalse(self.ticket2.sla_expired)
+
+    @freeze_time(fields.Datetime.now() + timedelta(days=7))
+    def test_sla_rule_tag(self):
+        self.sla.tag_ids = [(6, 0, [self.tag1.id])]
+        self.ticket1.tag_ids = self.tag1
+        self.ticket2.tag_ids = self.tag2
+        self.env["helpdesk.sla"].check_sla()
+        self.assertTrue(self.ticket1.sla_expired)
+        self.assertFalse(self.ticket2.sla_expired)
+
+    @freeze_time(fields.Datetime.now() + timedelta(days=7))
+    def test_sla_rule_domain(self):
+        self.sla.domain = f"[('id', '=', {self.ticket1.id})]"
+        self.env["helpdesk.sla"].check_sla()
+        self.assertTrue(self.ticket1.sla_expired)
+        self.assertFalse(self.ticket2.sla_expired)
diff --git a/helpdesk_mgmt_sla/views/helpdesk_sla_views.xml b/helpdesk_mgmt_sla/views/helpdesk_sla_views.xml
new file mode 100644
index 0000000000..76e91c6be0
--- /dev/null
+++ b/helpdesk_mgmt_sla/views/helpdesk_sla_views.xml
@@ -0,0 +1,115 @@
+<odoo>
+    <record id="view_helpdesk_sla_search" model="ir.ui.view">
+        <field name="name">helpdesk.sla.form.search</field>
+        <field name="model">helpdesk.sla</field>
+        <field name="arch" type="xml">
+            <search string="Helpdesk SLA Search">
+                <filter
+                    string="Archived"
+                    name="inactive"
+                    domain="[('active','=',False)]"
+                />
+                <separator />
+                <field name="name" filter_domain="[('name', 'ilike', self)]" />
+            </search>
+        </field>
+    </record>
+
+    <record model="ir.ui.view" id="helpdesk_ticket_sla_form">
+        <field name="name">helpdesk.sla.form</field>
+        <field name="model">helpdesk.sla</field>
+        <field name="arch" type="xml">
+            <form string="SLA">
+                <sheet>
+                    <div class="oe_button_box" name="button_box">
+                        <button
+                            string="Archive"
+                            name="toggle_active"
+                            type="object"
+                            class="oe_stat_button"
+                            icon="fa-archive"
+                            attrs="{'invisible': [('active', '=', False)]}"
+                        />
+                        <button
+                            string="Restore"
+                            name="toggle_active"
+                            type="object"
+                            class="oe_stat_button"
+                            icon="fa-archive"
+                            attrs="{'invisible': [('active', '=', True)]}"
+                        />
+                        <field name="active" invisible="1" />
+                    </div>
+                    <div class="oe_title">
+                        <label for="name" class="oe_edit_only" />
+                        <h1>
+                            <field name="name" />
+                        </h1>
+                    </div>
+                    <group>
+                        <group>
+                            <separator colspan="2" string="Apply on" />
+                            <field name="team_ids" widget="many2many_tags" />
+                            <field name="category_ids" widget="many2many_tags" />
+                            <field name="tag_ids" widget="many2many_tags" />
+                            <field name="stage_ids" widget="many2many_tags" />
+                            <field
+                                name="domain"
+                                widget="domain"
+                                options="{'model': 'helpdesk.ticket', 'in_dialog': True}"
+                            />
+                        </group>
+                        <group string="Target">
+                            <label for="days" string="Reach In" />
+                            <div class="o_row">
+                                <field name="days" />
+                                days
+                                <br />
+                                <field name="hours" />
+                                hours
+                                <br />
+                            </div>
+                        </group>
+                    </group>
+                    <group string="Description">
+                        <field
+                            name="note"
+                            placeholder="Description of the policy..."
+                            nolabel="1"
+                            colspan="2"
+                        />
+                    </group>
+                </sheet>
+                <div class="oe_chatter">
+                    <field name="message_follower_ids" groups="base.group_user" />
+                    <field name="message_ids" />
+                    <field name="activity_ids" widget="mail_activity" />
+                </div>
+            </form>
+        </field>
+    </record>
+    <record model="ir.ui.view" id="helpdesk_sla_tree">
+        <field name="name">helpdesk.sla.tree</field>
+        <field name="model">helpdesk.sla</field>
+        <field name="arch" type="xml">
+            <tree>
+                <field name="name" />
+                <field name="days" />
+                <field name="hours" />
+                <field name="note" />
+            </tree>
+        </field>
+    </record>
+    <record id="action_helpdesk_sla_tree" model="ir.actions.act_window">
+        <field name="name">Helpdesk SLA</field>
+        <field name="res_model">helpdesk.sla</field>
+        <field name="view_mode">tree,form</field>
+    </record>
+    <menuitem
+        id="helpdesk_sla"
+        name="SLA"
+        parent="helpdesk_mgmt.helpdesk_ticket_config_main_menu"
+        action="action_helpdesk_sla_tree"
+        sequence="9"
+    />
+</odoo>
diff --git a/helpdesk_mgmt_sla/views/helpdesk_ticket_team_views.xml b/helpdesk_mgmt_sla/views/helpdesk_ticket_team_views.xml
new file mode 100644
index 0000000000..f2ba5ec21d
--- /dev/null
+++ b/helpdesk_mgmt_sla/views/helpdesk_ticket_team_views.xml
@@ -0,0 +1,14 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo>
+    <record model="ir.ui.view" id="inherit_view_helpdesk_sla_team_hisform">
+        <field name="name">inherit.view_helpdesk_sla_team_form</field>
+        <field name="model">helpdesk.ticket.team</field>
+        <field name="inherit_id" ref="helpdesk_mgmt.view_helpdesk_team_form" />
+        <field name="arch" type="xml">
+            <xpath expr="//group[@name='right']" position="inside">
+                <field name="use_sla" />
+                <field name="resource_calendar_id" />
+            </xpath>
+        </field>
+    </record>
+</odoo>
diff --git a/helpdesk_mgmt_sla/views/helpdesk_ticket_views.xml b/helpdesk_mgmt_sla/views/helpdesk_ticket_views.xml
new file mode 100644
index 0000000000..38180b193b
--- /dev/null
+++ b/helpdesk_mgmt_sla/views/helpdesk_ticket_views.xml
@@ -0,0 +1,41 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo>
+    <record model="ir.ui.view" id="inherit_view_helpdesk_ticket_kanban">
+        <field name="name">inherit_view_helpdesk_ticket_kanban</field>
+        <field name="model">helpdesk.ticket</field>
+        <field name="inherit_id" ref="helpdesk_mgmt.view_helpdesk_ticket_kanban" />
+        <field name="arch" type="xml">
+            <xpath expr="//kanban" position="inside">
+                <field name="sla_expired" />
+                <field name="sla_deadline" />
+            </xpath>
+            <xpath expr="//field[@name='activity_ids']" position="after">
+                <div t-if="record.sla_expired.raw_value">
+                    <span style="color: red; font-weight: bold;">
+                        <field name="sla_deadline" />
+                    </span>
+                </div>
+                <div t-if="record.sla_expired.raw_value == false">
+                    <span style="color: green; font-weight: bold;">
+                        <field name="sla_deadline" />
+                    </span>
+                </div>
+            </xpath>
+        </field>
+    </record>
+    <record id="inherit_helpdesk_ticket_view_form" model="ir.ui.view">
+        <field name="name">inherit.helpdesk.ticket.form.view</field>
+        <field name="model">helpdesk.ticket</field>
+        <field name="inherit_id" ref="helpdesk_mgmt.ticket_view_form" />
+        <field name="priority" eval="20" />
+        <field name="arch" type="xml">
+            <xpath expr="//field[@name='channel_id']" position="after">
+                <field name="team_sla" invisible="1" />
+                <field
+                    name="sla_deadline"
+                    attrs="{'invisible': [('team_sla', '=', False)]}"
+                />
+            </xpath>
+        </field>
+    </record>
+</odoo>
diff --git a/setup/helpdesk_mgmt_sla/odoo/addons/helpdesk_mgmt_sla b/setup/helpdesk_mgmt_sla/odoo/addons/helpdesk_mgmt_sla
new file mode 120000
index 0000000000..e42f94cc95
--- /dev/null
+++ b/setup/helpdesk_mgmt_sla/odoo/addons/helpdesk_mgmt_sla
@@ -0,0 +1 @@
+../../../../helpdesk_mgmt_sla
\ No newline at end of file
diff --git a/setup/helpdesk_mgmt_sla/setup.py b/setup/helpdesk_mgmt_sla/setup.py
new file mode 100644
index 0000000000..28c57bb640
--- /dev/null
+++ b/setup/helpdesk_mgmt_sla/setup.py
@@ -0,0 +1,6 @@
+import setuptools
+
+setuptools.setup(
+    setup_requires=['setuptools-odoo'],
+    odoo_addon=True,
+)