How can we set Service Level Agreements (SLA) for a new ticket?

[disenopinnacle]

Can we add deadline for tickets? and track the time for ticket?

[dalonsod]

Hello, please check those functionalities e.g. running runboat for the desired Odoo version.

Time tracking could be achieved with helpdesk_mgmt_timesheet addon and SLA support with helpdesk_mgmt_sla one, both availables for some but not every Odoo version.

[flotho]

please @disenopinnacle this issue could be closed

[github-actions]

There hasn't been any activity on this issue in the past 6 months, so it has been marked as stale and it will be closed automatically if no further activity occurs in the next 30 days.
If you want this issue to never become stale, please ask a PSC member to apply the "no stale" label.