From ee8bbe2c8db70a7d8221495588074c0ced549218 Mon Sep 17 00:00:00 2001 From: Maarten Aertsen Date: Tue, 25 Jun 2024 16:45:38 +0200 Subject: [PATCH 1/2] Use github feature to refer to https://nlnetlabs.nl/conduct/ --- CODE_OF_CONDUCT.md | 1 + 1 file changed, 1 insertion(+) create mode 100644 CODE_OF_CONDUCT.md diff --git a/CODE_OF_CONDUCT.md b/CODE_OF_CONDUCT.md new file mode 100644 index 0000000..2378f3b --- /dev/null +++ b/CODE_OF_CONDUCT.md @@ -0,0 +1 @@ +The [NLnet Labs code of conduct](https://nlnetlabs.nl/conduct/) sets out how we would like to interact, applies both to us and to the members of our community, and covers all interactions between us and the community. From af6e298ee69796d75bfdf9d8e54e178cb3d99726 Mon Sep 17 00:00:00 2001 From: Maarten Aertsen Date: Tue, 25 Jun 2024 17:05:52 +0200 Subject: [PATCH 2/2] WIP on a org-wide SUPPORT.md --- SUPPORT.md | 10 ++++++++++ 1 file changed, 10 insertions(+) create mode 100644 SUPPORT.md diff --git a/SUPPORT.md b/SUPPORT.md new file mode 100644 index 0000000..ce04b51 --- /dev/null +++ b/SUPPORT.md @@ -0,0 +1,10 @@ +If you have any feedback or find a bug, we would love to hear from you. Don’t hesitate to create an issue on Github. Do you need help operating our software? We provide two options: + +# Community support + +NLnet Labs provides [mailing lists](https://nlnetlabs.nl/support/mailing-lists/) for most of our projects, where free community support is provided. + +# Professional support +If you are in need of professional support with a Service Level Agreement, please consider getting a [support contract](https://nlnetlabs.nl/services/contracts/). We offer support contracts at various service levels. They allow direct access to our highly skilled developers and technical specialists, with years of experience in Internet infrastructure standards. + +In addition to providing you with support and consultancy, support contracts help fund the research and development activities of NLnet Labs. This support helps us in developing a long term sustainable business model, backing the continuity of NLnet Labs and assuring that our contribution to the Internet community can continue for years to come.