From 4d917dfa773396800b960ddfed010baaaadae8f0 Mon Sep 17 00:00:00 2001 From: Alicia Weixelman Date: Tue, 15 Oct 2024 10:23:01 -0500 Subject: [PATCH 1/7] Update fix-upload-invalid-unexpected-values-warnings.md update to link to article for related new feature --- .../fix-upload-invalid-unexpected-values-warnings.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/Viva/Glint/data-file-upload/fix-upload-invalid-unexpected-values-warnings.md b/Viva/Glint/data-file-upload/fix-upload-invalid-unexpected-values-warnings.md index 4357499fff..d9069ed8af 100644 --- a/Viva/Glint/data-file-upload/fix-upload-invalid-unexpected-values-warnings.md +++ b/Viva/Glint/data-file-upload/fix-upload-invalid-unexpected-values-warnings.md @@ -24,7 +24,7 @@ Warning message: > RECORD_STAGING_FAILURE: Found \ existing record that has been previously deleted corresponding to line number \. -This issue occurs when users are deleted from Microsoft Entra ID and their corresponding records in Viva Glint are marked as **Deleted**. +This issue occurs when users are deleted from Microsoft Entra ID and their corresponding records in Viva Glint are marked as **Deleted**. To update how Viva Glint processes deleted user records, review [User Data selections](/viva/glint/setup/manage-general-settings.md#user-data) in General Settings. ### Resolution From f8ba7540fe4e9129c25fab587fde022088cc55b4 Mon Sep 17 00:00:00 2001 From: Alicia Weixelman Date: Tue, 15 Oct 2024 10:27:22 -0500 Subject: [PATCH 2/7] Update fix-upload-invalid-unexpected-values-warnings.md --- .../fix-upload-invalid-unexpected-values-warnings.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/Viva/Glint/data-file-upload/fix-upload-invalid-unexpected-values-warnings.md b/Viva/Glint/data-file-upload/fix-upload-invalid-unexpected-values-warnings.md index d9069ed8af..8378859c89 100644 --- a/Viva/Glint/data-file-upload/fix-upload-invalid-unexpected-values-warnings.md +++ b/Viva/Glint/data-file-upload/fix-upload-invalid-unexpected-values-warnings.md @@ -24,7 +24,7 @@ Warning message: > RECORD_STAGING_FAILURE: Found \ existing record that has been previously deleted corresponding to line number \. -This issue occurs when users are deleted from Microsoft Entra ID and their corresponding records in Viva Glint are marked as **Deleted**. To update how Viva Glint processes deleted user records, review [User Data selections](/viva/glint/setup/manage-general-settings.md#user-data) in General Settings. +This issue occurs when users are deleted from Microsoft Entra ID and their corresponding records in Viva Glint are marked as **Deleted**. To update how Viva Glint processes deleted user records, review [User Data selections for "Disregard Employee IDs of previously deleted employees"](../../viva/glint/setup/manage-general-settings.md#user-data) in General Settings. ### Resolution From 09fbb574c0544a68da2289b30735c432accb8f65 Mon Sep 17 00:00:00 2001 From: Alicia Weixelman Date: Tue, 15 Oct 2024 10:39:02 -0500 Subject: [PATCH 3/7] Update fix-upload-invalid-unexpected-values-warnings.md --- .../fix-upload-invalid-unexpected-values-warnings.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/Viva/Glint/data-file-upload/fix-upload-invalid-unexpected-values-warnings.md b/Viva/Glint/data-file-upload/fix-upload-invalid-unexpected-values-warnings.md index 8378859c89..29e5d667c7 100644 --- a/Viva/Glint/data-file-upload/fix-upload-invalid-unexpected-values-warnings.md +++ b/Viva/Glint/data-file-upload/fix-upload-invalid-unexpected-values-warnings.md @@ -24,7 +24,7 @@ Warning message: > RECORD_STAGING_FAILURE: Found \ existing record that has been previously deleted corresponding to line number \. -This issue occurs when users are deleted from Microsoft Entra ID and their corresponding records in Viva Glint are marked as **Deleted**. To update how Viva Glint processes deleted user records, review [User Data selections for "Disregard Employee IDs of previously deleted employees"](../../viva/glint/setup/manage-general-settings.md#user-data) in General Settings. +This issue occurs when users are deleted from Microsoft Entra ID and their corresponding records in Viva Glint are marked as **Deleted**. To update how Viva Glint processes deleted user records, review [User Data selections for "Disregard Employee IDs of previously deleted employees"](https://learn.microsoft.com/viva/glint/setup/manage-general-settings.md#user-data) in General Settings. ### Resolution From 3fa2b641f8b5b73fb3abcf81b3e84344c43d30a8 Mon Sep 17 00:00:00 2001 From: Alicia Weixelman Date: Tue, 15 Oct 2024 11:05:27 -0500 Subject: [PATCH 4/7] Update get-support-viva-glint.md --- .../contact-support/get-support-viva-glint.md | 17 +++++++++++++++-- 1 file changed, 15 insertions(+), 2 deletions(-) diff --git a/Viva/Glint/contact-support/get-support-viva-glint.md b/Viva/Glint/contact-support/get-support-viva-glint.md index e714469c63..ee11b94995 100644 --- a/Viva/Glint/contact-support/get-support-viva-glint.md +++ b/Viva/Glint/contact-support/get-support-viva-glint.md @@ -48,11 +48,24 @@ Follow these steps: 1. In the **Contact Support** pane, specify your preferred contact settings. Then, select a contact method and provide the following information: - **Title**: Enter **Viva Glint**, and then add a brief summary. If the issue is urgent, include the word **Urgent**. - - **Description**: Add a detailed description of the issue, including steps to reproduce and the date and approximate time that the issue occurred. + - **Description**: Add a detailed description of the issue, including (where applicable): + - Users experiencing this issue and their Viva Glint User Roles + - The date and time (including time zone) that the issue occurred + - Any steps taken to attempt to resolve the issue + - Exact error messages or codes + - Screenshots or screen recordings, not including Personally Identifiable Information (PII) + - Survey program and cycle names + - Survey start and end dates + - The link for a site or page that is causing an issue + - The name of the feature or other Viva Glint resource that a user is attempting to access + - The access method the user is attempting + - Which type of device a user is accessing from (laptop, mobile device) + - Which operating system a user has (Windows, Macintosh, Linux) + - Which browser a user is accessing Glint from - **Confirm your number**: Check whether the telephone number listed is correct. If not, update it as appropriate. - **Confirm email address of authorized contacts**: Check whether the email address listed for you is correct. If not, update it as appropriate and then add the email addresses of other users who should receive updates. - **Consent to the recording of all calls**: Select **Yes** or **No**. - - **Attachments**: Add any relevant attachments, including network trace files that you generated and saved. + - **Attachments**: Add any relevant attachments, including network trace files that you generated and saved, screenshots, and screen recordings (not including Personally Identifiable Information (PII)). - **Accessibility settings**: Select or clear the **I have accessibility related needs** option. :::image type="content" source="./media/get-support-viva-glint/provide-detail-information.png" alt-text="Screenshot of required fields to complete before you submit a service request."::: From 3e8d80adc9371252a37f8593127c0abc41d6e9d1 Mon Sep 17 00:00:00 2001 From: Jerry Sitser <36421998+przlplx@users.noreply.github.com> Date: Wed, 16 Oct 2024 17:08:59 -0700 Subject: [PATCH 5/7] Update get-support-viva-glint.md Edit review per CI 1678 --- .../contact-support/get-support-viva-glint.md | 28 +++++++++---------- 1 file changed, 14 insertions(+), 14 deletions(-) diff --git a/Viva/Glint/contact-support/get-support-viva-glint.md b/Viva/Glint/contact-support/get-support-viva-glint.md index ee11b94995..c2c64895c4 100644 --- a/Viva/Glint/contact-support/get-support-viva-glint.md +++ b/Viva/Glint/contact-support/get-support-viva-glint.md @@ -20,7 +20,7 @@ To get help for technical or product issues that are related to Microsoft Viva G Before you submit a support request, make sure that: -- You have all the details of your support request. +- You have all the details of your issue. - You're assigned a role that has access to the Microsoft 365 admin center. - You have the necessary permissions to submit a support request. @@ -41,31 +41,31 @@ Follow these steps: 1. Sign in to the [Microsoft 365 admin center](https://admin.microsoft.com/adminportal/home?#/homepage) by using your Microsoft credentials. 1. At the bottom-right corner of the page, select **Help & support**. -1. In the **How can we help?** pane that appears, enter *Viva Glint* in the text box. If you get a list of suggested topics, select the one that's closest to your issue. If none of the suggested topics apply, enter your specific issue, and then press **Enter**. +1. In the **How can we help?** pane that appears, enter *Viva Glint* in the text box. If you get a list of suggested topics, select the one that best describes your issue. If none of the suggested topics apply, enter your specific issue, and then press **Enter**. 1. If the results aren't helpful, select **Contact support** at the bottom of the pane. :::image type="content" source="./media/get-support-viva-glint/select-contact-support.png" alt-text="Screenshot of the Contact Support option."::: 1. In the **Contact Support** pane, specify your preferred contact settings. Then, select a contact method and provide the following information: - **Title**: Enter **Viva Glint**, and then add a brief summary. If the issue is urgent, include the word **Urgent**. - - **Description**: Add a detailed description of the issue, including (where applicable): - - Users experiencing this issue and their Viva Glint User Roles + - **Description**: Add a detailed description of the issue, including (if applicable): + - Users who are experiencing this issue and their Viva Glint user roles - The date and time (including time zone) that the issue occurred - - Any steps taken to attempt to resolve the issue + - Any steps that you have taken to try to resolve the issue - Exact error messages or codes - - Screenshots or screen recordings, not including Personally Identifiable Information (PII) + - Screenshots or screen recordings (make sure that you remove or conceal any Personally Identifiable Information (PII)) - Survey program and cycle names - Survey start and end dates - The link for a site or page that is causing an issue - - The name of the feature or other Viva Glint resource that a user is attempting to access - - The access method the user is attempting - - Which type of device a user is accessing from (laptop, mobile device) - - Which operating system a user has (Windows, Macintosh, Linux) - - Which browser a user is accessing Glint from - - **Confirm your number**: Check whether the telephone number listed is correct. If not, update it as appropriate. - - **Confirm email address of authorized contacts**: Check whether the email address listed for you is correct. If not, update it as appropriate and then add the email addresses of other users who should receive updates. + - The name of the feature or other Viva Glint resource that a user is trying to access + - The access method that the user is using + - Which type of device a user is trying to get access on (laptop, mobile device, and so on) + - Which operating system a user is running (Windows, Macintosh, Linux) + - Which browser a user is accessing Glint through + - **Confirm your number**: Check whether the listed telephone number is correct. If it's not, update it, as appropriate. + - **Confirm email address of authorized contacts**: Check whether the email address that's listed for you is correct. If it's not, update it, as appropriate, and then add the email addresses of other users who should receive updates. - **Consent to the recording of all calls**: Select **Yes** or **No**. - - **Attachments**: Add any relevant attachments, including network trace files that you generated and saved, screenshots, and screen recordings (not including Personally Identifiable Information (PII)). + - **Attachments**: Add any relevant attachments, including network trace files that you generated and saved, screenshots, and screen recordings (not including PII). - **Accessibility settings**: Select or clear the **I have accessibility related needs** option. :::image type="content" source="./media/get-support-viva-glint/provide-detail-information.png" alt-text="Screenshot of required fields to complete before you submit a service request."::: From 474e69fa19912d6aeb67344a7b08ecc8a4028246 Mon Sep 17 00:00:00 2001 From: Lu Chen Date: Thu, 17 Oct 2024 10:52:19 +0800 Subject: [PATCH 6/7] Update get-support-viva-glint.md --- Viva/Glint/contact-support/get-support-viva-glint.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/Viva/Glint/contact-support/get-support-viva-glint.md b/Viva/Glint/contact-support/get-support-viva-glint.md index c2c64895c4..11202d688d 100644 --- a/Viva/Glint/contact-support/get-support-viva-glint.md +++ b/Viva/Glint/contact-support/get-support-viva-glint.md @@ -3,7 +3,7 @@ title: Get support for Viva Glint description: Provides steps to submit an online support request for Microsoft Viva Glint issues. manager: dcscontentpm ms.reviewer: aweixelman -ms.date: 09/23/2024 +ms.date: 10/16/2024 audience: ITPro ms.topic: troubleshooting search.appverid: MET150 From 0bdf895c3830786d58e5f1e598896ae645260fc2 Mon Sep 17 00:00:00 2001 From: Lu Chen Date: Thu, 17 Oct 2024 16:34:19 +0800 Subject: [PATCH 7/7] Update fix-upload-invalid-unexpected-values-warnings.md --- .../fix-upload-invalid-unexpected-values-warnings.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/Viva/Glint/data-file-upload/fix-upload-invalid-unexpected-values-warnings.md b/Viva/Glint/data-file-upload/fix-upload-invalid-unexpected-values-warnings.md index 29e5d667c7..a3bc55559c 100644 --- a/Viva/Glint/data-file-upload/fix-upload-invalid-unexpected-values-warnings.md +++ b/Viva/Glint/data-file-upload/fix-upload-invalid-unexpected-values-warnings.md @@ -24,7 +24,7 @@ Warning message: > RECORD_STAGING_FAILURE: Found \ existing record that has been previously deleted corresponding to line number \. -This issue occurs when users are deleted from Microsoft Entra ID and their corresponding records in Viva Glint are marked as **Deleted**. To update how Viva Glint processes deleted user records, review [User Data selections for "Disregard Employee IDs of previously deleted employees"](https://learn.microsoft.com/viva/glint/setup/manage-general-settings.md#user-data) in General Settings. +This issue occurs when users are deleted from Microsoft Entra ID and their corresponding records in Viva Glint are marked as **Deleted**. The [Disregard Employee IDs of previously deleted employees](/viva/glint/setup/manage-general-settings#disregard-employee-ids-of-previously-deleted-employees) setting manages how Viva Glint processes deleted user records. ### Resolution