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No reason kept when saving a "pending" status ticket #116

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Loiseau2nuit opened this issue Nov 6, 2023 · 1 comment
Open

No reason kept when saving a "pending" status ticket #116

Loiseau2nuit opened this issue Nov 6, 2023 · 1 comment

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@Loiseau2nuit
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Loiseau2nuit commented Nov 6, 2023


  • Version of the plugin : 1.7.3

  • Version of your GLPI : 10.0.10-git-0c860f018f and previous

  • Steps to reproduce (which actions have you made) : ticket saved, change the status to "pending / en attente" and write a reason, then save ticket again

  • Expected result : status pending with reason

  • Actual result : status "pending" but no reason keeped, you have to rewrite it and save again

  • URL of the page : (glpi_url)/front/ticket.form.php?id=XYZ

  • Screenshot of the problem (if pertinent) :

@Dwarkin33
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I confirm it when use the side bar
image

But it's OK when use follow/answer window
image

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