Why do pages often fail to load ?

[Bradly-s]

Why do pages often fail to load and get stuck on the following pages?

[heidi-humansignal]

Hello,
I'm sorry to hear that you're experiencing issues with Label Studio pages failing to load and getting stuck. I'd like to help you resolve this problem.
Based on your description, here are some possible causes and steps you can take to address the issue:

1. **Browser Compatibility: **
2. Try a Different Browser: Recent updates to Chromium-based browsers like Google Chrome (version 128.0.x and above) and Microsoft Edge have caused similar issues with Label Studio. Users have reported that the application may display a loading screen or remain blank. Please try accessing Label Studio using an alternative browser such as Firefox to see if the issue persists.
3. Update Label Studio:
4. Ensure You're Using the Latest Version: Verify that you're running the latest version of Label Studio. Updates often include fixes for known issues and improve compatibility with the latest browser versions.
5. Upgrade Instructions:
   1. If you installed Label Studio via pip, you can upgrade by running: pip install --upgrade label-studio
   2. If you're using Docker, pull the latest image: docker pull heartexlabs/label-studio:latest
6. Clear Browser Cache and Cookies:
7. Clear Cache: Clearing your browser's cache and cookies can resolve issues caused by outdated or corrupted data.
   - In Chrome: Go to Settings > Privacy and security > Clear browsing data.
   - In Edge: Go to Settings > Privacy, search, and services > Clear browsing data.
8. Inspect Browser Console for Errors:
9. Developer Tools: Open your browser's Developer Tools (press F12 or Ctrl+Shift+I) and check the Console tab for any error messages when the page fails to load. Error details can help identify the root cause.

Next Steps:

• Please let me know if these steps resolve the issue.
• If the problem continues, providing the following information would be helpful:
  • Label Studio Version: The version you're currently using.
  • Browser Details: The browser and version where the issue occurs.
  • Error Messages: Any error messages from the browser console or server logs.
    I'm here to assist further once we have more details. Your feedback will help us identify and fix any underlying issues.

Thanks,

Tyler Conlee
Head of Support
HumanSignal

Comment by Tyler Conlee
Workflow Run