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EP1 becomes unavailable #239

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mturnwall opened this issue Dec 27, 2024 · 3 comments
Open

EP1 becomes unavailable #239

mturnwall opened this issue Dec 27, 2024 · 3 comments

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@mturnwall
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I recently received 2 EP1 devices. I've been having some trouble with them though. They will randomly become unavailable for hours. The same thing happens if I unplug it to move to a different location as I try to get the placement right. It will remain unavailable after I plug it back in and will remain like that till it randomly will just come back. For example, I just moved the EP1 in my daughter's room and it's been unavailable for 20 minutes so far after I plugged it back in.

I know the device has power because the leds come on. At first I was on firmware 1.2.0 but recently upgraded to 1.2.6.

I've attached the downloaded diagnostics. Let me know if you need anymore information. Thank you.

config_entry-esphome-01JEZ7EP0MC6B3PR0QVQN1F9HT.json

image

@mturnwall
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Here's an example of what happens when I unplug the EP1. It's been unavailable for 24 minutes since I plugged it back in
image

@EverythingSmartHome
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Do you have the device blocked from internet by any chance?

@mturnwall
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mturnwall commented Dec 27, 2024

Not that I know. I checked my firewall and I can see the device is connected to the network

image

And I as I was checking I see the device just became available.

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What kind of logging would help to look at?

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