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update bot used by chatwoot #8

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jesseallhands opened this issue May 20, 2024 · 0 comments
Open
1 of 5 tasks

update bot used by chatwoot #8

jesseallhands opened this issue May 20, 2024 · 0 comments
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bug Something isn't working priority: normal Normal priority issue

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@jesseallhands
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jesseallhands commented May 20, 2024 •
edited by aapeliv
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  • The bot used by chatwoot needs to be updated due to the recent api updates

  • As part of this update, include a link to the user's profile that is clickable on chatwoot to take the support agent directly to the user's profile. This would work similar to the console.couchershq.org api here: image

  • Include a summary of past reports for the user similar to what is explained here: https://github.com/Couchers-org/console.couchers.org/issues/4

  • Include signup date/time (new users frequently contact us during or immediately after signup, so it is good to have that context immediately.

  • Include if user has been banned or deleted (and date/timestamps of each)
@jesseallhands jesseallhands added bug Something isn't working priority: normal Normal priority issue labels May 20, 2024
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