Make initdb fails with RT4.2

[waelsh]

i got the following error while trying to install AT with RT 4.2 ... any help please ?

Please specify that user's database password below. If the user has no database
password, just press return.

Password:
Working with:
Type: mysql
Host: localhost
Port:
Name: rt4
User: rt_user
DBA: root
Now inserting data.
[18972] [Sat Nov 2 00:59:22 2013] [warning]: Use of inherited AUTOLOAD for non-method RT::System::AddRights() is deprecated at lib/RTx/AssetTracker/Type.pm line 114, <$handle> line 1. (lib/RTx/AssetTracker/Type.pm:114)
Couldn't finish 'insert' step.

ERROR: Couldn't load data from 'etc/initialdata' for import:

ERROR:Can't locate object method "_Accessible" via package "DeleteAsset" (perhaps you forgot to load "DeleteAsset"?) at /usr/local/share/perl5/DBIx/SearchBuilder/Record.pm line 422, <$handle> line 1.
Compilation failed in require at lib/RTx/AssetTracker/Types.pm line 70, <$handle> line 1.
BEGIN failed--compilation aborted at lib/RTx/AssetTracker/Types.pm line 70, <$handle> line 1.
Compilation failed in require at lib/RTx/AssetTracker.pm line 56, <$handle> line 1.
BEGIN failed--compilation aborted at lib/RTx/AssetTracker.pm line 56, <$handle> line 1.
Compilation failed in require at etc/initialdata line 2, <$handle> line 1.
BEGIN failed--compilation aborted at etc/initialdata line 2, <$handle> line 1.
Compilation failed in require at /opt/rt4/sbin/../lib/RT/Handle.pm line 803, <$handle> line 1.

...returned with error: 65280
make: *** [initdb] Error 2

[liadsh]

Have the exact same issue ...

Can anyone please help ?

[jgzgithub]

Having the same issue with 4.2. Using Ubuntu 12.04 and perl v5.14.2.

[btb]

RT 4.2 is simply not supported at this time. Support may be added in the future, but you may want to use
https://github.com/bestpractical/rt-extension-assets instead.

[ghost]

Please add support for RT 4.2. We've been using AssetTracker for an extremely long time and there is no migration path to rt-extension-assets.

[toldav]

Any hope on supporting RT 4.2?

[btb]

It shouldn't be all that difficult, but I don't think I would be the person to do so, as I'm pretty sure we will never move past RT 4.0 at my workplace. If that changes I myself would rather extend RT-Extension-Assets to fill my needs since it is maintained by BestPractical.

[65Custom]

Please add support for RT 4.2 + I really prefer this version over the BP Version

[darkpixel]

I'm running 4.2.10 and make initdb runs flawlessly. I add the plugin to RT_SiteConfig and restart spawnfcgi. RT runs, but when I try to access Asset Tracker-related data, I get the following in my syslog:

Jun  2 19:03:53 tickets RT: [28424] RT::Handle=HASH(0xa1afb18) couldn't execute the query 'SELECT  * FROM RTxCatalogs WHERE LOWER(Name) = LOWER(?)' at /usr/local/share/perl/5.18.2/DBIx/SearchBuilder/Handle.pm line 599.#012#011DBIx::SearchBuilder::Handle::SimpleQuery('RT::
Handle=HASH(0xa1afb18)', 'SELECT  * FROM RTxCatalogs WHERE LOWER(Name) = LOWER(?)', 'new') called at /usr/local/share/perl/5.18.2/DBIx/SearchBuilder/Record.pm line 1234#012#011DBIx::SearchBuilder::Record::_LoadFromSQL('RT::Catalog=HASH(0xa9760c8)', 'SELECT  * FROM RTxCata
logs WHERE LOWER(Name) = LOWER(?)', 'new') called at /usr/local/share/perl/5.18.2/DBIx/SearchBuilder/Record.pm line 1153#012#011DBIx::SearchBuilder::Record::LoadByCols('RT::Catalog=HASH(0xa9760c8)', 'LOWER(Name)', 'HASH(0xa9b08a8)') called at /usr/local/share/perl/5.18.2/
DBIx/SearchBuilder/Record/Cachable.pm line 120#012#011DBIx::SearchBuilder::Record::Cachable::LoadByCols('RT::Catalog=HASH(0xa9760c8)', 'LOWER(Name)', 'HASH(0xa9b08a8)') called at /opt/rt4/sbin/../lib/RT/Record.pm line 416#012#011RT::Record::LoadByCols('RT::Catalog=HASH(0x
a9760c8)', 'Name', 'new') called at /opt/rt4/local/plugins/RT-Extension-Assets/lib/RT/Catalog.pm line 154#012#011RT::Catalog::Load('RT::Catalog=HASH(0xa9760c8)', 'new') called at /opt/rt4/local/plugins/RT-Extension-Assets/html/Callbacks/RT-Extension-Assets/Elements/Tabs/P
rivileged line 194#012#011HTML::Mason::Commands::__ANON__('Path', '/Admin/Assets/Catalogs/Create.html') called at /usr/share/perl5/HTML/Mason/Component.pm line 138#012#011HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xa9b91f8)', 'Path', '/Admin/Asse
ts/Catalogs/Create.html') called at /usr/share/perl5/HTML/Mason/Request.pm line 1300#012#011eval {...} called at /usr/share/perl5/HTML/Mason/Request.pm line 1295#012#011HTML::Mason::Request::comp(undef, undef, 'Path', '/Admin/Assets/Catalogs/Create.html') called at /opt/r
t4/sbin/../lib/RT/Interface/Web/Request.pm line 138#012#011RT::Interface::Web::Request::callback('RT::Interface::Web::Request=HASH(0xa1a65d8)', 'CallbackName', 'Privileged', 'Path', '/Admin/Assets/Catalogs/Create.html') called at /opt/rt4/share/html/Elements/Tabs line 939
#012#011HTML::Mason::Commands::__ANON__() called at /opt/rt4/share/html/Elements/Tabs line 997#012#011HTML::Mason::Commands::__ANON__() called at /usr/share/perl5/HTML/Mason/Component.pm line 138#012#011HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0
xa87eae0)') called at /usr/share/perl5/HTML/Mason/Request.pm line 1305#012#011eval {...} called at /usr/share/perl5/HTML/Mason/Request.pm line 1295#012#011HTML::Mason::Request::comp(undef, undef) called at /opt/rt4/local/plugins/RT-Extension-Assets/html/Admin/Assets/Catal
ogs/Create.html line 49#012#011HTML::Mason::Commands::__ANON__('Description', 'Utilize IT Equipment', 'Lifecycle', 'assets', 'id', 'new', 'SetDisabled', 1, 'Update', ...) called at /usr/share/perl5/HTML/Mason/Component.pm line 138#012#011HTML::Mason::Component::run('HTML:
:Mason::Component::FileBased=HASH(0xa707e48)', 'Description', 'Utilize IT Equipment', 'Lifecycle', 'assets', 'id', 'new', 'SetDisabled', 1, ...) called at /usr/share/perl5/HTML/Mason/Request.pm line 1305#012#011eval {...} called at /usr/share/perl5/HTML/Mason/Request.pm l
ine 1295#012#011HTML::Mason::Request::comp(undef, undef, undef, 'Description', 'Utilize IT Equipment', 'Lifecycle', 'assets', 'id', 'new', ...) called at /usr/share/perl5/HTML/Mason/Request.pm line 958#012#011HTML::Mason::Request::call_next('RT::Interface::Web::Request=HA
SH(0xa1a65d8)', 'Name', 'UIT', 'Update', 'Create catalog', 'SetDisabled', 1, 'id', 'new', ...) called at /opt/rt4/share/html/Admin/autohandler line 49#012#011HTML::Mason::Commands::__ANON__('Description', 'Utilize IT Equipment', 'Lifecycle', 'assets', 'id', 'new', 'SetDis
abled', 1, 'Update', ...) called at /usr/share/perl5/HTML/Mason/Component.pm line 138#012#011HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xa708968)', 'Description', 'Utilize IT Equipment', 'Lifecycle', 'assets', 'id', 'new', 'SetDisabled', 1, ...)
called at /usr/share/perl5/HTML/Mason/Request.pm line 1305#012#011eval {...} called at /usr/share/perl5/HTML/Mason/Request.pm line 1295#012#011HTML::Mason::Request::comp(undef, undef, undef, 'Description', 'Utilize IT Equipment', 'Lifecycle', 'assets', 'id', 'new', ...) c
alled at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 681#012#011RT::Interface::Web::ShowRequestedPage('HASH(0xa50c140)') called at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 369#012#011RT::Interface::Web::HandleRequest('HASH(0xa50c140)') called at /opt/rt4/share/html
/autohandler line 53#012#011HTML::Mason::Commands::__ANON__('Update', 'Create catalog', 'Name', 'UIT', 'id', 'new', 'SetDisabled', 1, 'Lifecycle', ...) called at /usr/share/perl5/HTML/Mason/Component.pm line 138#012#011HTML::Mason::Component::run('HTML::Mason::Component::
FileBased=HASH(0xa50bcc0)', 'Update', 'Create catalog', 'Name', 'UIT', 'id', 'new', 'SetDisabled', 1, ...) called at /usr/share/perl5/HTML/Mason/Request.pm line 1300#012#011eval {...} called at /usr/share/perl5/HTML/Mason/Request.pm line 1295#012#011HTML::Mason::Request::
comp(undef, undef, undef, 'Update', 'Create catalog', 'Name', 'UIT', 'id', 'new', ...) called at /usr/share/perl5/HTML/Mason/Request.pm line 484#012#011eval {...} called at /usr/share/perl5/HTML/Mason/Request.pm line 484#012#011eval {...} called at /usr/share/perl5/HTML/M
ason/Request.pm line 436#012#011HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0xa1a65d8)') called at /usr/share/perl5/HTML/Mason/PSGIHandler.pm line 85#012#011eval {...} called at /usr/share/perl5/HTML/Mason/PSGIHandler.pm line 85#012#011HTML::Mason::Reques
t::PSGI::exec('RT::Interface::Web::Request=HASH(0xa1a65d8)') called at /usr/share/perl5/HTML/Mason/Interp.pm line 345#012#011HTML::Mason::Interp::exec(undef, undef, 'Update', 'Create catalog', 'Name', 'UIT', 'id', 'new', 'SetDisabled', ...) called at /usr/share/perl5/HTML
/Mason/PSGIHandler.pm line 48#012#011eval {...} called at /usr/share/perl5/HTML/Mason/PSGIHandler.pm line 48#012#011HTML::Mason::PSGIHandler::invoke_mason('HTML::Mason::PSGIHandler::Streamy=HASH(0xa1ac2a8)', 'HTML::Mason::FakeApache=HASH(0xa6fd978)', 'HASH(0xa50b750)') ca
lled at /usr/share/perl5/HTML/Mason/PSGIHandler/Streamy.pm line 52#012#011HTML::Mason::PSGIHandler::Streamy::__ANON__('CODE(0xa5f6ec0)') called at /opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm line 310#012#011RT::Interface::Web::Handler::__ANON__('CODE(0xa5f6ec0)') cal
led at /usr/share/perl5/Plack/Util.pm line 301#012#011Plack::Util::__ANON__('CODE(0xa5f6d58)') called at /usr/share/perl5/Plack/Util.pm line 301#012#011Plack::Util::__ANON__('CODE(0xa50d0f8)') called at /usr/share/perl5/Plack/Handler/FCGI.pm line 136#012#011Plack::Handler
::FCGI::run('Plack::Handler::FCGI=HASH(0xa4b1680)', 'CODE(0xa35dd50)') called at /usr/share/perl5/Plack/Loader.pm line 84#012#011Plack::Loader::run('Plack::Loader=HASH(0xa30fbe8)', 'Plack::Handler::FCGI=HASH(0xa4b1680)') called at /usr/share/perl5/Plack/Runner.pm line 277
#012#011Plack::Runner::run('RT::PlackRunner=HASH(0x2a69e10)') called at /opt/rt4/sbin/../lib/RT/PlackRunner.pm line 141#012#011eval {...} called at /opt/rt4/sbin/../lib/RT/PlackRunner.pm line 141#012#011RT::PlackRunner::run('RT::PlackRunner=HASH(0x2a69e10)') called at /op
t/rt4/sbin/rt-server.fcgi line 162

[tbrumm]

darkpixel: from the error log it looks like a problem together with RT-Assets. Btw. We (our company) are at the moment in contact with BPS to extend RT-Extension-Assets to have nearly the same features as RTx-AssetTracker.

[JvdW]

On 3-6-2015 10:58, Torsten Brumm wrote:

darkpixel: from the error log it looks like a problem together with
RT-Assets. Btw. We (our company) are at the moment in contact with BPS
to extend RT-Extension-Assets to have nearly the same features as
RTx-AssetTracker.

Great work!!
Does that include a migration script?

Regards,

Joop